Insurance Operations Consultant

i2i Recruitment Consultancy; Cheltenham; On-site; GBP 55,000 - 60,000; Full time

Job summary

A leading recruitment agency in Cheltenham seeks an Insurance Operations Consultant to oversee core operational processes and improve service delivery. Candidates should possess commercial experience in the insurance sector, managing KPIs and controls while maintaining collaborative stakeholder relationships. The role provides competitive compensation of £55,000 – £60,000 along with a range of employee benefits including an annual bonus, comprehensive health plans, and professional development support.

Benefits

Annual discretionary bonus scheme

Employer pension contributions of 9%

Life Assurance – 6 x salary

Health Cash Plan

25 days holiday per year

Support for learning & development

Qualifications

• Experience with insurance controls and operating procedures.
• Strong analytical and problem-solving skills.
• Proficiency with information ingestion and usage.

Responsibilities

• Review and support all core operational processes.
• Monitor process controls and address issues as they arise.
• Lead continuous service improvement activities.
• Provide management information for process improvement.
• Create guidance and training materials for users.

Skills

Commercial experience within the Insurance Industry

Ability to constructively challenge stakeholders

Experience with the full lifecycle of an insurance risk

Managing service standards and customer-focused KPI's

Education

Qualifications within Insurance

Job description

Insurance Operations Consultant
£55,000 – £60,000
Cheltenham

The i2i snapshot:

• Annual discretionary bonus scheme
• Pension – employer pension contributions of 9% subject to employee making a mandatory 1% contribution –
• Life Assurance – 6 x salary
• Health Cash Plan – up to family level cover
• Claim back up to £1,000 per year per employee for health screening.
• Claim back up to £1,000 per year per employee for health screen
• 25 days holiday per year
• 3 days paid Christmas Leave per year
• Cover the cost of relevant professional subscriptions
• Support for learning & development

Must have’s to be a successful Insurance Operations Consultant

• Commercial experience within the Insurance Industry with a key focus on Controls and Operating Procedures
• Experience with the full lifecycle of an insurance risk from underwriting and rating through to Claims Settlement, including awareness of downstream Finance and Reserving processes.
• Experience of managing service standards and customer-focused KPI's
• Ability to constructively challenge stakeholders whilst maintaining strong and collaborative relationships with all parties

Nice to have’s to be a successful Insurance Operations Consultant

• Strong Experience of information ingestion and usage.
• Qualifications within Insurance

What will you be doing

• Review, monitor and support all core operational processes from participant onboarding, eligibility, and the settlement of claims to agreed service levels and operational metrics.
• Operate process controls and act to address any risks or issues as they arise and support Head of Operations in assessing the effectiveness of controls
• Track and report on core operational process performance, act to address any issues that arise, and lead on continuous service improvement activities
• Provide management information to inform continuous process improvement and scheme changes and support change initiatives as required
• Develop appropriate guidance and training materials for both scheme participants and internal resource to support the competent use of scheme processes and systems
• Develop and support the creation and development of new systems
• Provide expert guidance with cross function departments providing resource and support for wider projects and continuous improvement
• Foster a security-aware culture through your own actions and behaviour by exercising good judgment, being aware of Information Security risks, compliant with all policies diligent in the completion of Information Security training

Interested? Send your most up-to-date CV to GEORGIE at i2i Recruitment today!

At i2i Recruitment, our mission of “Making Recruitment Personal” also means making recruitment fair. We are committed to diversity, inclusion, and reviewing every application carefully.

If you haven’t heard back within 5 working days, please understand that your application has not been successful on this occasion.

For immediate consideration send your CV to Georgie at i2i Recruitment today...