Insurance Officer

Lynx Employment Services Ltd; Metropolitan Borough of Solihull; Hybrid; GBP 38,000 - 52,000; Full time

Job summary

A public sector organisation in Solihull is seeking an experienced Insurance Officer/Senior Insurance Officer to manage insurance claims and ensure efficient handling of claims across various programmes. You'll lead relationships with external agents and maintain accurate financial data while providing technical guidance across departments. Ideal candidates will have a CII certification and experience in insurance claims management, alongside strong analytical and communication skills. This role offers hybrid working arrangements and a comprehensive benefits package.

Benefits

Hybrid and flexible working options

Generous annual leave

Employee Assistance Programme

Family-friendly policies

Local Government Pension Scheme

Employee discounts

Qualifications

• Proven experience in insurance claims handling, risk management, or underwriting.
• Strong knowledge of Civil Procedure Rules, insurance legislation, and best practice.
• Experience supervising or leading a small team.

Responsibilities

• Manage and oversee all insurance claims across various programmes.
• Lead the relationship with the external claims handling agent.
• Develop and maintain the claims management system, ensuring accurate financial data.

Skills

Insurance claims handling

Risk management

Analytical skills

Communication skills

Organisational skills

Education

Certificate from the Chartered Insurance Institute (CII)

Diploma from the Chartered Insurance Institute (CII)

Tools

Microsoft Excel

Job description

Location: Solihull (Hybrid)
Salary: £38,220 - £51,356 per annum (dependent on experience and performance)
Contract Type: Full-Time, Permanent (37 hours per week)
Interviews: Early January 2026

Overview

An excellent opportunity has arisen for an experienced Insurance Officer / Senior Insurance Officer to join a forward-thinking public sector organisation based in Solihull. This is a key role within the Financial Operations team, responsible for leading the management of insurance claims and supporting the delivery of a robust insurance programme across the organisation and its subsidiaries. You will ensure claims are handled efficiently, systems are maintained to a high standard, and stakeholders receive accurate and timely information through quality reporting and analysis.

Key Responsibilities

• Manage and oversee all insurance claims across Public Liability, Employers Liability, Motor, and Property programmes.


• Lead the relationship with the external claims handling agent to ensure quality of service and best value.


• Develop and maintain the claims management system, ensuring accurate financial data and effective reporting.


• Provide analysis and insight to support insurance renewals, tenders, and policy decisions.


• Conduct on-site investigations, prepare witness statements, and negotiate settlements where appropriate.


• Authorise claim payments up to £25,000.


• Provide technical insurance advice and guidance across departments and partner organisations.


• Supervise and support team members to ensure consistent service quality.


• Deputise for the Insurance Manager (Senior level) and lead on policy development and procurement.

About You

You will have proven experience in insurance claims handling, risk management, or underwriting, ideally within a large or complex organisation. You'll be confident working independently and collaboratively, with strong analytical, organisational, and communication skills.

Essential Requirements

• Certificate from the Chartered Insurance Institute (CII) or equivalent experience.


• Demonstrable experience managing insurance claims, providing technical advice, and interpreting insurance policy wordings.


• Strong knowledge of Civil Procedure Rules, insurance legislation, and best practice.


• Excellent IT and analytical skills, including advanced use of Microsoft Excel.


• Experience supervising or leading a small team.

For appointment at Senior level, you'll also have:

• A Diploma from the Chartered Insurance Institute (CII) or equivalent experience.


• Proven ability to lead on insurance procurement and manage complex policy portfolios.


• Strong understanding of public or commercial insurance programmes and associated risks.

Benefits

• Hybrid and flexible working options


• Generous annual leave plus the option to purchase additional days


• Access to an Employee Assistance Programme (24-hour confidential support)


• Family-friendly and carer-friendly policies


• Local Government Pension Scheme


• Employee discounts, travel schemes, and Cycle to Work initiative

How to Apply

Please ensure your application reflects your personal experience and clearly demonstrates how you meet the essential criteria