Insurance Customer Services Graduate Scheme

NFU Mutual; West of England; Hybrid; GBP 30,000 - 36,000; Full time

Benefits offered by this job

Hybrid working

Mentor program

CII qualifications support

Job summary

NFU Mutual in the United Kingdom is launching its 2027 Insurance Graduate Scheme based in Stratford-upon-Avon with hybrid working across Bristol, Glasgow or York depending on business needs. Start date is September 2027 and scheme length is 3 years.

You’ll gain hands-on experience across key insurance functions, work toward recognised CII qualifications, and receive support from a buddy, mentor and graduate community as you plan your future career.

Education

2:2 degree in any subject

Job description

Scheme summary

Launch your career with our 2027 Insurance Graduate Scheme

• Gain hands‑on experience across the key functions that deliver world‑class customer service.
• Build core insurance, technical and analytical skills while working towards recognised CII qualifications.
• Get support from a buddy, mentor, careers coach and graduate community as you plan your future career.
• Salary - £33,000 + up to 10% annual bonus + annual pay reviews
• Start date – September 2027
• Scheme length – 3 years
• Location – Stratford upon Avon, with hybrid working depending on business needs and time in our regional service centres in Bristol, Glasgow or York.
• Criteria – You’ll need at least a 2:2 degree in any subject.

About the scheme

A career in insurance is about more than policies and paperwork. It’s about helping people, solving problems and putting customers first. As a mutual, we focus on doing the right thing for our customers, colleagues and communities, building trust for the long term rather than pursuing short-term gains. Between 94% and 96% of our customers renew with us each year, reflecting the strength of these relationships.

Our Insurance Graduate Scheme will help you build your confidence and develop your insurance knowledge. You’ll learn how our Customer Services teams support our customers and the wider business.

In your first year, you’ll learn the fundamentals of our Customer Services function and build your knowledge of core insurance principles. You’ll gain experience across areas including:

• Planning
• Underwriting
• Claims
• Automation
• Fraud
• Complaints
• Customer Experience
• Data and Management Information (MI)
• Propositions

You’ll explore the day‑to‑day work of these teams. You’ll learn how they support customers and make informed insurance decisions.

You’ll also gain insight into the strategic work that helps us plan, improve and make better decisions for the future.

In your second year, you’ll build on these foundations, developing deeper knowledge and experience as you take on new challenges across Customer Services.

In your final year, you’ll create a strategic business plan. This will give you the chance to put your skills into action, show commercial awareness, think strategically and develop your confidence and leadership potential.

You’ll be based in Stratford‑upon‑Avon, Warwickshire, with time also spent in our