Insurance Customer Service Advisor - Hybrid

Tesco Insurance & Money Services; Newcastle upon Tyne; Hybrid; GBP 23,000 - 26,000; Full time

Job summary

A leading insurance provider is seeking Customer Service Representatives in Newcastle to support customers with their home and motor insurance needs. The ideal candidate will thrive in a collaborative environment, providing excellent service while handling inbound calls. This role offers a competitive salary and various benefits, including a discount program and wellness initiatives, fostering a balance between work and life commitments. Opportunities for flexible working arrangements are also available.

Benefits

10% discount on Tesco purchases

Free 24/7 Virtual GP service

Generous leave policy

Enhanced family support policies

Pension scheme matching

Qualifications

• Passion for delivering excellent customer experiences.
• Previous contact centre experience preferred, but other experience is accepted.
• Strong communication skills, both written and verbal.

Responsibilities

• Handle inbound calls and assist with customer policy management.
• Manage high call volumes while maintaining a positive attitude.
• Educate customers about insurance products.

Skills

Customer experience focus

Clear communication skills

Technical capability

Empathy and resilience

Job description

A leading insurance provider is seeking Customer Service Representatives in Newcastle to support customers with their home and motor insurance needs. The ideal candidate will thrive in a collaborative environment, providing excellent service while handling inbound calls. This role offers a competitive salary and various benefits, including a discount program and wellness initiatives, fostering a balance between work and life commitments. Opportunities for flexible working arrangements are also available.