Insurance Customer Service Advisor - 4-Day Week, Flexitime

NFU Mutual; Penrith; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading insurance company is seeking a Customer Service Adviser based in Penrith, Cockermouth or Appleby. This full-time role involves responding to enquiries, processing policy changes, and providing administrative support. Candidates should possess strong communication skills and a willingness to learn, with prior experience in sales or customer service preferred. Full training will be provided, along with a supportive team environment.

Benefits

Contributory pension scheme

25 days annual leave

Free parking

Flexitime

Qualifications

• Excellent telephone manner and willingness to provide first-class customer experience.
• Reliability and dependability are essential.
• Desire to build a long-term career with the company.

Responsibilities

• Responding to customer enquiries over telephone and in the branch.
• Administering all customer instructions to completion.
• Developing and sustaining effective relationships with customers.

Skills

Communication

Problem-solving

Attention to detail

Teamwork

Customer service

Job description

A leading insurance company is seeking a Customer Service Adviser based in Penrith, Cockermouth or Appleby. This full-time role involves responding to enquiries, processing policy changes, and providing administrative support. Candidates should possess strong communication skills and a willingness to learn, with prior experience in sales or customer service preferred. Full training will be provided, along with a supportive team environment.