Insurance Customer Service Adviser — Growth & Benefits

Ecclesiastical Insurance Group; Eastleigh; On-site; GBP 23,000 - 28,000; Full time

Job summary

A leading insurance firm in Eastleigh is seeking a Customer Service Adviser to join their Business Choice Direct team. The role involves providing exceptional service to clients, ensuring high retention levels, and generating business leads. Candidates should have strong communication skills and attention to detail. The firm offers a collaborative environment, various benefits including 28 days annual leave, and support for professional qualifications.

Benefits

28 days annual leave plus bank holidays

Birthday off

Group Personal Pension

Bonus scheme

Holiday buy scheme

Health and wellbeing benefits

Enhanced sick pay and parental leave

Funding towards study and qualifications

Paid time off for volunteering

Qualifications

• Confident over the telephone.
• Ability to work in a client-focused environment.
• Organised, resourceful, and deadline-driven.
• Quality-oriented with great attention to detail.
• IT literate.

Responsibilities

• Provide professional support and advice to clients.
• Maximise business opportunities and generate leads.
• Adhere to company and compliance guidelines.
• Maintain technical competence.
• Support colleagues from all areas of the business.

Skills

Building rapport

Client experience

Attention to detail

IT literacy

Education

Chartered Insurance Institute Certificate in Insurance

Job description

A leading insurance firm in Eastleigh is seeking a Customer Service Adviser to join their Business Choice Direct team. The role involves providing exceptional service to clients, ensuring high retention levels, and generating business leads. Candidates should have strong communication skills and attention to detail. The firm offers a collaborative environment, various benefits including 28 days annual leave, and support for professional qualifications.