Insurance Claims Advisor - Customer-Focused, Growth Path

Michael Page Legal; York and North Yorkshire; On-site; GBP 26,000; Full time

Job summary

A leading insurance firm is seeking a Contact Centre Claims Advisor in York. The role involves handling customer inquiries related to insurance, providing guidance and support during the claims process. Candidates should have prior customer service experience, strong problem-solving skills, and the ability to work in a fast-paced environment. The company offers a salary of £26,000, full training, progression opportunities, and various benefits including free gym access and generous holiday allowance.

Benefits

Full training provided

Excellent progression opportunities

Free parking

Free gym on site

Generous holiday allowance

Regular incentives

Qualifications

• Previous experience in customer service, preferably from retail or hospitality.
• Strong communication and telephone skills.
• Ability to handle pressure in fast-paced environments.

Responsibilities

• Handle customer inquiries regarding insurance claims.
• Support customers with guidance during the claims process.
• Resolve queries efficiently using problem-solving skills.

Skills

Customer service experience

Excellent communication skills

Problem-solving skills

Confident telephone manner

Ability to work under pressure

Team player

Job description

A leading insurance firm is seeking a Contact Centre Claims Advisor in York. The role involves handling customer inquiries related to insurance, providing guidance and support during the claims process. Candidates should have prior customer service experience, strong problem-solving skills, and the ability to work in a fast-paced environment. The company offers a salary of £26,000, full training, progression opportunities, and various benefits including free gym access and generous holiday allowance.