Insurance Claims Advisor

Ocado Group; Hatfield; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading grocery technology company in Hatfield is looking for a Claims Handler to manage customer queries and evaluate insurance claims. The ideal applicant will demonstrate strong investigation skills and experience in claims management. Benefits include a 'work from anywhere' policy, generous medical insurance, and additional wellness support. This role is an excellent opportunity to join an innovative team and contribute to exciting developments in the industry.

Benefits

30 days 'working from anywhere' policy

25 days annual leave

Generous Private Medical Insurance

Income Protection and Life Assurance

Free shuttle bus service

15% discount on Ocado.com

Qualifications

• Proven experience in claims management is preferred but not required.
• Experience with litigated and non-litigated work is a plus.
• Strong ability to investigate and support liability assessments.

Responsibilities

• Serve as the primary contact for customer queries and complaints.
• Conduct thorough inquiries to support claim assessments.
• Maintain professional claims handling and stakeholder communication.

Skills

Claims management

Investigation and evidence interpretation

Tools

Case management systems

Job description

Twenty years ago, Ocado Group embarked on a journey to revolutionise grocery shopping. Today, we are a FTSE 100 business, pioneering ground-breaking technology, expanding rapidly with multiple sites, and forging exciting new business partnerships globally. Transforming an industry means constantly evolving our business practices. As we continue to develop innovative technologies and customer propositions, we seek the brightest talents to lead us into the next phase of our evolution: enhancing capabilities, inspiring teams, and developing new ways of working. The Insurance Team is a vital function within Ocado's LBI that secures and manages the company's full insurance liability.

Key Responsibilities

• Serve as the primary contact, skilfully handling all email and telephone enquiries while professionally navigating and resolving customer queries and complaints.
• Conduct thorough, proactive initial inquiries, meticulously gathering essential information from all sources (customers, witnesses, third parties) to support rapid, accurate claim assessment, and liability determination.
• Maintain an unwavering commitment to efficient, professional claims handling, ensuring all stakeholders are consistently informed and expectations are managed throughout the process.

Qualifications

• Proven experience in claims, with demonstrable experience managing a high-volume caseload is preferred but not required.
• Experience with both litigated and non-litigated work is preferred but not required.
• Strong ability to investigate, interpret evidence, and support liability assessments.
• Knowledge of case management systems.

Benefits

• 30 days 'working from anywhere in the world' policy
• Wellbeing support through dedicated apps and an Employee Assistance Programme
• 25 days annual leave, rising to 27 days after 5 years service (plus optional holiday purchase)
• Pension scheme (various options available including employer contribution matching up to 7%)
• Generous Private Medical Insurance (within the first month of joining!)
• Income Protection (can be up to 50% of salary for 3 years) and Life Assurance (3 x annual salary)
• 22 weeks paid maternity leave and 6 weeks paid paternity leave (once relevant service requirements complete)
• Train Ticket loan (interest‑free)
• Cycle to Work Scheme
• Free shuttle bus to and from Hatfield Train Station to the Hatfield offices
• Free shuttle bus to and from Welwyn Garden City Train Station to the Welwyn Garden City offices
• Opportunity to participate in Sharesave and Buy as You Earn share schemes
• 15% discount on Ocado.com and free delivery for all employees (within the first month of joining!)