Insurance Advisor

The Ardonagh Group; Norwich; On-site; GBP 26,000 - 32,000; Full time

Job summary

An established insurance provider in England is seeking customer-focused individuals for a dynamic role in customer service. You will manage inbound and outbound calls to deliver tailored insurance solutions that meet client needs. Candidates with previous experience in sales or service, especially from public-facing industries, are preferred. This position offers a competitive salary, bonuses, and opportunities for professional development within the organization.

Benefits

Competitive salary

Bonus scheme

Knowledge development opportunities

Qualifications

• Strong communication skills and a positive, adaptable attitude.
• Experience in sales or customer service, preferably in public-facing industries.

Responsibilities

• Handle inbound and outbound customer calls, providing tailored insurance solutions.
• Ensure timely response to calls, maintaining professionalism and adherence to standards.
• Process renewals, new business quotations, and correspondence.

Skills

Positive attitude

Resilience

Articulate communication

Sales experience

Job description

Responsibilities

• Dealing with either inbound or outbound customer calls, understanding the customer's needs, and providing insurance solutions that are best suited to their requirements.
• Ensuring calls are answered in a timely, professional manner, delivering an exceptional customer experience and adhering to business standards at all times.
• Processing correspondence, renewals activity, and new business quotations.
• Ensuring that all workflow activity is completed in accordance with approved business processes.
• Complying with all approved procedures, customer service standards, and external regulatory bodies.
• Achieving and maintaining the required competencies for the role.
• Ensuring that any customer complaints are identified and handled strictly within the company's complaints procedure; engaging personal communication style.

Qualifications

• Positive attitude, resilient, adaptive, receptive, and articulate.
• Previous experience in sales or service. Preference for individuals with a background in public-facing industries such as insurance, retail, and hospitality.

Compensation & Benefits

We offer a competitive salary, on‑target bonus scheme, knowledge‑development opportunities, a structured training plan to advance your corporate career, and further career opportunities throughout our business.

Equal Opportunity Statement

Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.

Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received.

No Agencies please.