Insurance Advisor

2117GB00 A-Plan Holdings (Unlimited); Fareham; On-site; GBP 30,000 - 46,000; Full time

Benefits offered by this job

22 days holiday (plus bank holidays)

Healthcare Cashplan

CII professional qualification support

Cycle to work scheme

Gym discounts

Employee Assistance Programme

Job summary

Howden in Fareham, United Kingdom, is seeking a client-focused insurance adviser to build long-lasting relationships and deliver professional guidance on insurance solutions. You will be the first point of contact and manage client interactions across in-person, phone, and email channels.

The role emphasizes delivering clear, suitable advice, pursuing new business opportunities, and maintaining compliance while supporting policy renewals and mid-term adjustments.

Qualifications

• Clear and effective communication - explain insurance products simply.
• Strong customer service skills - build trust and long-term client relationships.
• Comfortable with client interactions - in person and on the phone.
• Sales and problem-solving ability - meet client needs with solutions.
• Time management - prioritise tasks and handle multiple clients.
• Excellent telephone manner - professional conversations.

Responsibilities

• Be the first point of contact in person, on the phone or via email.
• Manage daily activities to maximise availability for clients (inbound/outbound).
• Identify and pursue new business opportunities to achieve sales targets.
• Provide exceptional client service with clear, informed insurance recommendations.
• Ensure advice meets clients' needs and is easy to understand for informed decisions.
• Maintain activity to achieve targets and objectives.
• Administer insurance products and related sales/ servicing administration.
• Manage timely renewal of existing policies within the renewal process.
• Support mid-term adjustments to existing policies.
• Administering claims swiftly and keep client & insurer informed.
• Adhere to compliance standards and CPD requirements.
• Act as an ambassador for Howden and local branch in the community.
• Identify cross-sell opportunities and refer to other business areas.
• Engage in continuous improvement.

Skills

Clear communication

Customer service

Client interactions

Sales & problem solving

Time management

Telephone etiquette

Tools

CRM system

Job description

Who are we? Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries. People join Howden for many different reasons, but they stay for the same one: our culture. It's what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities - work / life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden.

Role Purpose

Build long-lasting relationships with prospective and existing clients, delivering professional advice on insurance products and solutions that enable clients to select the products and services that best meet their needs.

Key Accountabilities

• To be the first point of contact, either in person, on the phone or via email.
• Manage your time effectively during your day-to-day activities, to maximise your availability for our clients, both inbound and outbound calls.
• Identify and pursue new business opportunities to achieve sales targets and expand our client base.
• Provide exceptional client service ensuring that every interaction leaves our clients with a clear and informed understanding of their insurance needs.
• Ensuring that all advice you provide meets the specific needs of each client and is given in a clear and easy-to-understand way so they can make informed financial decisions.
• Maintain a level of activity to ensure you're achieving your targets and objectives.
• Administer insurance products, ensuring that all administration associated with sales and servicing is completed in a timely and accurate manner.
• Managing the timely renewal of existing policies, keeping within the established renewal process
• Support with mid-term adjustments to existing policies
• Administering claims as swiftly and thoroughly as possible whilst keeping both the client and the insurer informed at all stages.
• Adhering to established compliance standards and frameworks
• Maintaining a minimum of 15 hours Continuous Professional Development (CPD) every 12 months to ensure that your product knowledge is always current and up to date.
• Act as an ambassador for Howden and your local branch in the community.
• Actively look for opportunities during each interaction to make our clients aware of other products which may meet their needs and support with any referrals to another business area.
• Continuous improvement

Skills & Experience

Essential

• Clear and effective communication - Ability to explain complex insurance products in a simple and understandable way.
• Strong customer service skills - Building trust and long-term relationships with clients.
• Comfortable with client interactions - Confident dealing with people both in person and over the phone.
• Sales and problem-solving ability - A solution-driven approach to meeting client needs.
• Time management - Ability to prioritise tasks and handle multiple clients effectively.
• Excellent telephone manner - Confidence in professional conversations.

Desirable

• Customer service experience - Previous role in customer-facing environments.
• Additional communication skills - Ability to handle challenging conversations with professionalism.
• Strategic thinking - Developing sales approaches tailored to client needs.
• Industry knowledge - Familiarity with insurance products and regulatory standards.
• Tech-savvy - Comfortable using digital tools to manage client relationships such as a CRM system or similar.

Rewards

• 22 days holiday, increasing to 27 days through service (plus bank holidays)
• Access to a Healthcare Cashplan, which gives you access to 17 different benefits, all paid for by us
• Excellent training and development schemes with accelerated career progression
• Company funded CII professional qualification
• Enhanced maternity & paternity policies
• Cycle to work loan scheme available to all employees
• Discount on gym membership across the UK - national and local gyms included
• Access to discounted personal health policies as well as a range of insurance products including home, motor, travel, specialist vehicles, critical illness, private medical, income protection etc.
• Access to hundreds of highstreet retailer discounts through our reward and recognition platform
• Employee Assistance Programme (EAP) to support employees outside of work

The above details just a handful of the benefits available to our employees, more information will be made available through the recruitment process

What do we offer in return?

A career that you define.

At Howden, we value diversity - there is no one Howden type.

Instead, we're looking for individuals who share the same values as us: Our successes have all come from someone brave enough to try something new

We support each other in the small everyday moments and the bigger challenges

We are determined to make a positive difference at work and beyond

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

*Not all positions can accommodate changes to working hours or locations.

Permanent

Howden began in 1994, as just three people and a dog. Now there are 23,000 of us, and we're a leading global insurance group, managing $37bn of premiums for our clients. Our largest shareholder group is us - the people who work in the business - supported by three long-term, minority growth-equity partners who share our vision to build a business to last, one that will never be sold. The owner's mindset is something that's embedded in our culture; our people readily take ownership of their decisions, their actions, and their outputs. They're invested in every sense. And we all know that by working together to drive the business forward, everyone will benefit from the extraordinary results we can achieve.