Insurance Advisor

Howden; Fareham; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

22 days holiday, increasing to 27 days

Healthcare Cashplan with 17 benefits

Excellent training and development

Company funded CII qualification

Enhanced maternity & paternity

Cycle to work loan

Gym discounts

Discounted personal health policies

Retail discounts via platform

Employee Assistance Programme

Job summary

Howden is seeking an insurance professional to build relationships with clients, deliver clear advice, and manage end-to-end policy administration in a busy advisory role.

You will handle inquiries, renewals, mid-term adjustments, and claims while meeting compliance standards and CPD requirements. A proactive, service-oriented mindset is essential to grow the client base and promote additional solutions.

Qualifications

• Excellent communication and customer service skills.
• Experience handling client interactions in person or by phone.
• Target-driven with sales experience.
• Ability to explain insurance products clearly.
• Proficient with digital tools and CRM systems.
• Basic understanding of insurance regulatory standards.

Responsibilities

• Be the first point of contact for clients in person, by phone, or email.
• Manage daily activities to maximise availability for inbound and outbound calls.
• Identify and pursue new business opportunities to meet sales targets.
• Provide exceptional client service and ensure understanding of insurance needs.
• Ensure advice is clear and tailored to client needs for informed decisions.
• Administer insurance products and manage sales/ servicing administration.
• Renew policies on time within the renewal process.
• Support mid-term adjustments to policies.
• Handle claims swiftly and keep clients and insurers informed.
• Adhere to compliance standards and CPD requirements.
• Act as ambassador for Howden and the local branch.
• Promote additional products and referrals during interactions.

Skills

Clear communication

Customer service

Client interactions

Sales skills

Time management

Telephone manner

Problem solving

Strategic thinking

Industry knowledge

Tech savvy

Tools

CRM software

Job description

Build long-lasting relationships with prospective and existing clients, delivering professional advice on insurance products and solutions that enable clients to select the products and services that best meet their needs.

Key Accountabilities

• To be the first point of contact, either in person, on the phone or via email.
• Manage your time effectively during your day-to-day activities, to maximise your availability for our clients, both inbound and outbound calls.
• Identify and pursue new business opportunities to achieve sales targets and expand our client base.
• Provide exceptional client service ensuring that every interaction leaves our clients with a clear and informed understanding of their insurance needs.
• Ensuring that all advice you provide meets the specific needs of each client and is given in a clear and easy-to-understand way so they can make informed financial decisions.
• Maintain a level of activity to ensure you're achieving your targets and objectives.
• Administer insurance products, ensuring that all administration associated with sales and servicing is completed in a timely and accurate manner.
• Managing the timely renewal of existing policies, keeping within the established renewal process
• Support with mid-term adjustments to existing policies
• Administering claims as swiftly and thoroughly as possible whilst keeping both the client and the insurer informed at all stages.
• Adhering to established compliance standards and frameworks
• Maintaining a minimum of 15 hours Continuous Professional Development (CPD) every 12 months to ensure that your product knowledge is always current and up to date.
• Act as an ambassador for Howden and your local branch in the community.
• Actively look for opportunities during each interaction to make our clients aware of other products which may meet their needs and support with any referrals to another business area.

Skills & Experience

• Clear and effective communication - Ability to explain complex insurance products in a simple and understandable way.
• Strong customer service skills - Building trust and long-term relationships with clients.
• Comfortable with client interactions - Confident dealing with people both in person and over the phone.
• Sales and problem-solving ability - A solution-driven approach to meeting client needs.
• Time management - Ability to prioritise tasks and handle multiple clients effectively.
• Excellent telephone manner - Confidence in professional conversations.
• Customer service experience - Previous role in customer-facing environments.
• Additional communication skills - Ability to handle challenging conversations with professionalism.
• Strategic thinking - Developing sales approaches tailored to client needs.
• Industry knowledge - Familiarity with insurance products and regulatory standards.
• Tech-savvy - Comfortable using digital tools to manage client relationships such as a CRM system or similar

Rewards:

We believe that great work and dedication should be rewarded, that's why we offer:

22 days holiday, increasing to 27 days through service (plus bank holidays)

Access to a Healthcare Cashplan, which gives you access to 17 different benefits, all paid for by us

Excellent training and development schemes with accelerated career progression

Company funded CII professional qualification

Enhanced maternity & paternity policies

Cycle to work loan scheme available to all employees

Discount on gym membership across the UK - national and local gyms included

Access to discounted personal health policies as well as a range of insurance products including home, motor, travel, specialist vehicles, critical illness, private medical, income protection etc.

Access to hundreds of highstreet retailer discounts through our reward and recognition platform

Employee Assistance Programme (EAP) to support employees outside of work

The above details just a handful of the benefits available to our employees, more information will be made available through the recruitment process