Insurance Advisor

TigerRisk Partners, LLC.; Fareham; Hybrid; GBP 24,000 - 42,000; Full time

Benefits offered by this job

Paid holidays

Healthcare

Training & progression

Cycle to work

Gym discounts

EAP

Job summary

Howden is seeking a results-driven Insurance Advisor to act as the first point of contact for clients, delivering clear insurance guidance and building lasting relationships. You will identify new business opportunities, manage renewals, handle mid-term changes, and assist with claims while maintaining compliance and high service standards.

The role offers a hybrid working model with opportunities for training and progression within a global insurance group committed to development and diversity.

Qualifications

• Clear and effective communication; explain complex insurance products simply.
• Strong customer service skills; build trust and long-term relationships.
• Sales and problem-solving aptitude; proactive in meeting client needs.

Responsibilities

• Be the first point of contact in person, on the phone or by email.
• Identify and pursue new business opportunities to grow the client base.
• Provide advice tailored to client needs in a clear, actionable way.
• Administer sales and servicing activities with timely accuracy.
• Manage policy renewals and mid-term adjustments as required.
• Handle claims promptly and keep clients and insurers informed.

Skills

Communication

Customer service

Sales

Time management

Telephone manner

Client relationships

Tools

CRM System

Job description

Who are we?Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.Role PurposeBuild long-lasting relationships with prospective and existing clients, delivering professional advice on insurance products and solutions that enable clients to select the products and services that best meet their needs.Key AccountabilitiesTo be the first point of contact, either in person, on the phone or via email.Manage your time effectively during your day-to-day activities, to maximise your availability for our clients, both inbound and outbound calls.Identify and pursue new business opportunities to achieve sales targets and expand our client base.Provide exceptional client service ensuring that every interaction leaves our clients with a clear and informed understanding of their insurance needs.Ensuring that all advice you provide meets the specific needs of each client and is given in a clear and easy-to-understand way so they can make informed financial decisions.Maintain a level of activity to ensure you’re achieving your targets and objectives.Administer insurance products, ensuring that all administration associated with sales and servicing is completed in a timely and accurate manner.Managing the timely renewal of existing policies, keeping within the established renewal processSupport with mid-term adjustments to existing policiesAdministering claims as swiftly and thoroughly as possible whilst keeping both the client and the insurer informed at all stages.Adhering to established compliance standards and frameworksMaintaining a minimum of 15 hours Continuous Professional Development (CPD) every 12 months to ensure that your product knowledge is always current and up to date.Act as an ambassador for Howden and your local branch in the community.Actively look for opportunities during each interaction to make our clients aware of other products which may meet their needs and support with any referrals to another business area.Continuous improvementSkills & ExperienceEssentialClear and effective communication – Ability to explain complex insurance products in a simple and understandable way.Strong customer service skills – Building trust and long-term relationships with clients.Comfortable with client interactions – Confident dealing with people both in person and over the phone.Sales and problem-solving ability – A solution-driven approach to meeting client needs.Time management – Ability to prioritise tasks and handle multiple clients effectively.Excellent telephone manner – Confidence in professional conversations.DesirableCustomer service experience – Previous role in customer-facing environments.Additional communication skills – Ability to handle challenging conversations with professionalism.Strategic thinking – Developing sales approaches tailored to client needs.Industry knowledge – Familiarity with insurance products and regulatory standards.Tech-savvy – Comfortable using digital tools to manage client relationships such as a CRM system or similarRewards:We believe that great work and dedication should be rewarded, that’s why we offer:22 days holiday, increasing to 27 days through service (plus bank holidays)Access to a Healthcare Cashplan, which gives you access to 17 different benefits, all paid for by usExcellent training and development schemes with accelerated career progressionCompany funded CII professional qualificationEnhanced maternity & paternity policiesCycle to work loan scheme available to all employeesDiscount on gym membership across the UK – national and local gyms includedAccess to discounted personal health policies as well as a range of insurance products including home, motor, travel, specialist vehicles, critical illness, private medical, income protection etc.Access to hundreds of highstreet retailer discounts through our reward and recognition platformEmployee Assistance Programme (EAP) to support employees outside of workThe above details just a handful of the benefits available to our employees, more information will be made available through the recruitment processWhat do we offer in return?A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:Our successes have all come from someone brave enough to try something newWe support each other in the small everyday moments and the bigger challengesWe are determined to make a positive difference at work and beyondReasonable adjustmentsWe're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.Permanent