Insurance Advisor

Markel Corporation; Bristol; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading global insurance company in the UK is seeking a Broker Advisor to engage with customers and provide top-notch service. Responsibilities include contacting clients regarding insurance quotes, addressing inquiries via calls and emails, and pursuing sales targets. The position offers great benefits, a supportive team environment, and opportunities for professional development. Strong sales skills and a background in insurance or financial services are essential.

Benefits

25 days holiday + bank holidays

Private medical and dental cover

Performance-based incentives

Qualifications

• Proven ability to meet sales or retention targets within a telephony environment.
• Exceptional sales skills and strong aptitude for identifying cross-sell opportunities.
• Understanding of conduct risk and non-advised status.

Responsibilities

• Contact customers who have received quotes but have not yet made a purchase.
• Handle incoming calls from both new and existing clients.
• Address customer inquiries through phone, live chat and email.

Skills

Sales skills

Communication skills

Numeracy

Literacy

Stakeholder management

Education

Experience in insurance or financial services

Job description

Broker Advisor – Markel (Manchester)

Are you great at dealing with customers over the telephone? Are you able to follow up leads and turn these into sales? Join Markel, a recognised leading global insurance company, as a Broker Advisor for our new NMUK Direct division. This role is based in our Manchester office and you will help provide an outstanding new business service to our customers across the UK.

Working Hours

Monday – Friday only, with shifts between 8:30 am and 5:30 pm.

Responsibilities

• Contact customers who have received quotes but have not yet made a purchase, follow‑up on online quote referrals, reconnect with former customers, and renew policies with the aim of generating new business.
• Provide insurance options from various providers and promote additional products from different insurers.
• Handle incoming calls from both new and existing clients.
• Quote, bind, renew and process policy payments.
• Address customer inquiries through phone, live chat and email.
• Pursue outstanding renewals and complete underwriting questions required by insurers.
• Handle mid‑term adjustments and send renewal invitations.
• Perform administrative duties to satisfy customer needs.
• Coordinate with different insurance companies to secure policies for clients.

Qualifications

• Experience in insurance or financial services.
• Proven ability to meet sales or retention targets within a telephony environment.
• Exceptional sales skills and strong aptitude for identifying cross‑sell opportunities.
• Excellent communication, numeracy and literacy capabilities.
• Understanding of conduct risk and non‑advised status.
• Ability to assimilate information and recall benefits and add‑ons offered by various insurers.
• Drive and enthusiasm to meet deadlines.
• Proficiency in liaising with external stakeholders effectively.

Benefits

• Great starting salary & achievable monthly bonus.
• 25 days holiday + bank holidays.
• Performance‑based incentives.
• Professional development & career opportunities.
• Friendly, collaborative team culture.
• Private medical and dental cover, life assurance, travel insurance, income protection and season ticket loan.
• Pension scheme and other great benefits.

Who we are

Markel Corporation (NYSE: MKL) is a Fortune 500 company with over 60 offices in 20+ countries. It is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world. We value people, teamwork and continuous improvement.

Application & Contact

Please send your CV to [e-mail] or call us at 0161 507 5827 to request any accommodations that may be needed or to apply offline.

Equal Opportunity Statement

Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. We are an equal‑opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status or disability status. We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful.