Instrumentation - Service Sales & Operations Manager - UK

ABB LTD; Stonehouse; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading technology company is seeking a Service Sales & Operations Manager based in Stonehouse, UK. You will drive the growth of the Instrumentation Service business, lead customer initiatives and ensure operational excellence. The ideal candidate has significant experience in instrumentation service, proven leadership skills, and a commercial mindset. The role offers a competitive salary, generous benefits, and the opportunity for professional growth.

Benefits

Competitive salary

25 days annual leave plus bank holidays

Competitive contributory pension scheme

Life assurance

Flexible benefits scheme

Internal mobility opportunities

Employee Assistance Programme

Company car

Private medical cover

Generous bonus scheme

Qualifications

• Significant experience or exposure to instrumentation service.
• Proven success leading service or sales teams.
• Strong technical knowledge of instrumentation systems.
• Commercial mindset with a track record in business development.
• Valid UK driver's license.

Responsibilities

• Drive the growth and performance of the Measurement & Analytics Instrumentation Service business in the UK.
• Lead the local service organization and implement strategic initiatives.
• Support new product/service offerings and promote service offerings during product sales.
• Align service operations with key customer accounts and use feedback to improve experience.

Skills

Instrumentation service expertise

Leadership abilities

Communication skills

Business development track record

Job description

Instrumentation - Service Sales & Operations Manager - UK

Company: ABB

Location: Stonehouse, United Kingdom

Employment Type: Permanent

Job Posting Date: 2025-10-31

Job ID: 23371829

Work Schedule: Full time

Salary: Competitive

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This Position reports to: Global Service Manager, BL Instrumentation, M&A

Drive the growth and performance of the Measurement & Analytics Instrumentation Service business in the UK. Lead the local service organization, implement strategic initiatives, and ensure operational excellence across all service activities.

Our Team Dynamics

Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.

What's in it for you?

We want you to bring your full self to work - your ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

Your Role and Responsibilities

In this role, you'll help run what runs the world, by taking on meaningful work that drives real impact.

• Work model: remote based but with expectation of regular (weekly or biweekly) presence at our Stonehouse location
• Implement the UK Service strategy for instrumentation and support new product/service offerings.
• Build market insights and collaborate with Sales to promote service offerings during product sales.
• Lead customer-facing initiatives to drive service sales growth and market presence.
• Develop and deliver service marketing materials to enhance visibility and transparency.
• Align service operations with key customer accounts and use feedback to improve experience.
• Ensure consistent service quality and operational excellence across UK sites.
• Champion a strong safety culture and maintain full compliance with HSE and integrity standards.
• Lead, structure, and develop a skilled, motivated service team through effective recruitment and training.

Qualifications for the Role

• Significant experience or exposure to instrumentation service
• Proven success leading service or sales teams
• Strong technical knowledge of instrumentation systems
• Excellent leadership, communication, and customer engagement skills
• Commercial mindset with a track record in business development
• Valid UK driver's license
• Willingness to travel across the UK and ability to visit Stonehouse site weekly/bi-weekly

Benefits

• ABB offers a full range of benefits to help you thrive at work and beyond.
• Competitive salary
• 25 days annual leave plus bank holidays
• Competitive contributory pension scheme
• Life assurance
• Flexible benefits scheme (Includes options to buy/sell holidays, health checks, dental, eye care, gym memberships, cycle to work, gadget discounts and more)
• Internal mobility opportunities, mentorships & access to projects globally
• Employee Assistance Programme
• Generous employee referral scheme
• Company car
• Private medical cover
• Generous bonus scheme

For the 5th consecutive year ABB UK has been recognised as a Top Employer in UK. Being certified as a Top Employer showcases an organisation's dedication to a better world of work and exhibits this through excellent HR policies and people practices.

More about us

The Measurement & Analytics Division is among the world's leading manufacturers and suppliers of smart instrumentation and analyzers, working at the heart of industrial digital transformation. The Measurement & Analytics Division's portfolio consists of analyzers measuring compositions of gases and liquids; instrumentation measuring process variables such as temperature, pressure, flow, and level; force measurement solutions measuring parameters such as flatness, thickness, and tension; and advanced digital solutions for device management, device health check and predictive maintenance.

The Measurement & Analytics Division serves key industries such as oil and gas, chemical, water and wastewater, power, hydrogen, batteries, as well as the marine industry. The Division enables the optimization of industrial processes by providing and analysing data collected from sensing and smart measurement devices. Parameters such as emission levels and production inputs are measured by providing 'before' and 'after' values, enabling efficient operations and environmental sustainability through measurement.

Join us. Be part of the team where progress happens, industries transform, and your work shapes the world. Run What Runs the World.

EVP Hashtags: #RunwithABB #ABBCareers

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.