Installer (Telecare Healthcare)

Taking Care, part of AXA Health; Gloucester; On-site; GBP 27,000; Full time

Job summary

A healthcare services company is seeking a dedicated Installer for a 12-month fixed-term contract in the Forest of Dean area. The role involves visiting clients to install and maintain digital telecare equipment while ensuring excellent customer service and participation in a weekend on-call rota. Full training is provided, making this an excellent opportunity for those with strong interpersonal skills and a willingness to learn.

Benefits

34 days holiday including bank holidays

Opportunity to partake in Shareplan

Life Insurance and Medical Insurance Lite

Wellness Programmes

Volunteering day

Pensions scheme

Long Service Awards

Discount Scheme

On-site Parking

Casual dress

Cycle to Work Scheme

Qualifications

• Strong people skills with a willingness to learn.
• Ability to explain technical concepts in simple terms.
• Experience with older adults or people with disabilities.

Responsibilities

• Visit customers for equipment installation and upgrades.
• Provide user guidance on telecare equipment.
• Respond to maintenance issues during weekend on-call.

Skills

Excellent communication skills

Empathy and patience

Professional demeanour

Strong time management

Attention to detail

Willingness to travel

Competence in MS Office

Job description

Location: Forest of Dean

Contract Type: 12 months Fixed Term

Hours: 37.5

Salary: £26,232.00

We are seeking a dedicated and customer-focused Installer to join our team on a 12-month fixed-term contract in the Forest of Dean area. This role plays a crucial part in supporting the national Analogue to Digital Telecare Switch, ensuring our service users experience a smooth transition with minimal disruption.

As an Installer, you will visit customers in their homes to install, upgrade, and test digital telecare equipment. You will also provide basic user guidance, ensuring all equipment is functioning correctly and that users feel confident and supported.

This role includes participation in a weekend on-call rota approximately every 6-8 weeks, responding to urgent installation or maintenance issues outside of regular working hours.

Key Accountabilities & Responsibilities

• Support the delivery of the company’s Technology Enabled Care Services (TECS) installation and maintenance services by applying specialist knowledge and skills (training will be provided)
• Program, demonstrate and install technology in clients’ homes and other premises, sometimes requiring basic DIY skills (e.g. fitting smoke detectors, key safes)
• Promote understanding with service users of how their technology solution works, providing clear explanation, instruction and supporting literature
• Effectively manage individual workload to deliver timely appointments in accordance with internal KPIs and external audits
• Deliver excellent customer service when visiting service users’ homes to install and maintain equipment
• Maintain, repair or replace equipment as necessary and replace batteries on both a planned and responsive basis
• Arrange removal of equipment no longer required and assist in stock management
• Assist with asset management and stock control measures including storage, tracking, and recycling
• Complete client assessments and obtain client details for inputting on call handling database
• Responsible for safe use of vehicles, tools and equipment in line with Taking Care policy and procedures

Essential Requirements

We welcome applicants from a variety of backgrounds. Full training will be provided, so if you have strong people skills and a willingness to learn, we encourage you to apply.

• Excellent communication skills and ability to explain technical concepts in simple terms
• Empathy and patience when working with older adults or people with disabilities
• Professional and respectful demeanour in clients’ homes
• Strong time management and ability to work independently
• Attention to detail in documentation and reporting
• Willingness to travel (a valid driving licence is required)
• Ability to follow safeguarding and data protection protocols
• Competence in MS Office and basic computing packages

Desirable (but Not Essential)

• Experience with installation and maintenance of electronic or telecommunication equipment
• Familiarity with telehealthcare devices (e.g., fall detectors, personal alarms, medication dispensers)
• Basic networking and connectivity troubleshooting (Wi-Fi, Bluetooth, mobile data)
• Ability to read and interpret technical manuals and installation guides
• Previous experience in telecare, healthcare, social care, or community support roles

Benefits

• 34 days holiday which is inclusive of bank holidays and your birthday off!
• Opportunity to partake in Shareplan
• Life Insurance and Medical Insurance Lite
• Wellness Programmes
• Volunteering day
• Pensions scheme
• Long Service Awards, Discount Scheme, On-site Parking and Casual dress
• Cycle to Work Scheme

Additional Information

Role subject to basic DBS and reference checks in line with our security policy.

Closing Date: 24th October

Interview Dates

• Wednesday 29th October
• Friday 31st October