Installations Coordinator

Arjo; Houghton Regis; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading healthcare solutions provider in the UK seeks a detail-oriented individual to manage delivery scheduling and installation processes. The ideal candidate must possess strong communication and organizational skills, with experience in logistics and proficiency in Microsoft Office. Join a team dedicated to enhancing patient care and be part of a diverse, inclusive work environment.

Qualifications

• Effective communicator used to dealing with internal and external customers.
• Experience in Planning and Logistics environment desirable.
• Ability to prioritize work and adhere to deadlines.

Responsibilities

• Administrate scheduling of product delivery.
• Liaise with internal teams and customers regarding product lead times.
• Manage customer enquiries efficiently.
• Support Installation Team Leaders with documentation.

Skills

Communication skills

Attention to detail

Computer literacy

Organizational skills

Prioritization

Tools

SAP

Microsoft Office

Job description

Job Overview

Working within the Installation team, you will be responsible for the operational process from procurement to installation/delivery for a wide range of the Arjo products. You will also provide administrative support to the Operations function.

Key Responsibilities

• Administrate the scheduling of product delivery.
• Administrate itineraries for installation of equipment, ensuring full liaison with customers, installation engineers, internal projects department and field sales accordingly.
• Support the Installation Team Leaders ensuring that the installation engineers have all the documentation in order to complete the installation first time, including liaison with sub-contractors for completion of structural works outside of our scope.
• Accurately process and administrate collection of goods in relation to customer returns.
• Liaise with internal teams and customers regarding product lead times and availability along with delivery timescales and manage customer expectations of the delivery process.
• Manage customer enquiries efficiently and take appropriate action to close the enquiry in a timely fashion.
• Responsible for customer relationships and support, acting as a channel for communication for all areas of the business with focus on sales operations team, field sales team and installation engineers.
• Remain up to date with product knowledge.
• Computer literate and able to work on all Microsoft packages.
• Previous experience in a Planning and Logistics environment desirable.
• An effective communicator used to dealing with internal teams as well as external customers.
• Attention to detail and the ability to organise work load.
• SAP experience advantageous.
• Ability to prioritise work and adhere to deadlines.

Qualifications & Skills

• Computer literate and able to work on all Microsoft packages.
• Previous experience in a Planning and Logistics environment desirable.
• An effective communicator used to dealing with internal teams as well as external customers.
• Attention to detail and the ability to organise work load.
• SAP experience advantageous.
• Ability to prioritise work and adhere to deadlines.

About Arjo

At Arjo, we believe in the power of diversity. We strongly encourage applicants from all parts of society, which means building a more diverse, equitable, inclusive and engaging environment – not only in the workplace, but also within the communities that we serve, work in and live in. We achieve this through a culture and mindset that values the uniqueness of all our people.

Arjo is proud to be Disability Confident Committed, demonstrating our dedication to inclusive employment practices. If you require any reasonable adjustments for the interview please do request via the application process. We have pledged to the Armed Forces Covenant, supporting those who serve or have served in the armed forces. As a member of the Mental Health Charter, we are committed to promoting mental well‑being in the workplace. Additionally, we are honoured to be recognized as a Great Place to Work for 2025, reflecting our commitment to creating a positive and rewarding workplace for all.

At Arjo, we believe that empowering movement within healthcare environments is essential to quality care. Our products and solutions are designed to promote a safe and dignified experience through patient handling, medical beds, personal hygiene, disinfection, diagnostics, and the prevention of pressure injuries and venous thromboembolism. With over 6500 people worldwide and 65 years caring for patients and healthcare professionals, we are committed to driving healthier outcomes for people facing mobility challenges.