Installations Complaints Advisor - Hybrid Support Specialist

B&q; Doncaster; Hybrid; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Pension

Private Healthcare

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6.6 weeks holiday

Hybrid working

Occasional Saturday work

Job summary

Join B&Q in Doncaster as an Installations Executive Complaints Advisor. You’ll support installations customers, identify root causes of complaints and drive swift resolutions with autonomy under guidelines.

Working in a team with the Quality & Aftercare manager, you will build relationships with customers and internal stakeholders to promote loyalty. The role offers hybrid working and a permanent contract.

Qualifications

• Customer-first mindset and ability to resolve complaints.
• Ability to work as part of a team with guidance from the Quality & Aftercare manager.

Responsibilities

• Resolve customer contacts with autonomy within agreed guidelines.
• Identify root causes of complaints and work to prevent recurrence.
• Build relationships with customers and internal B&Q stakeholders to provide swift resolutions.

Job description

Join B&Q in Doncaster as an Installations Executive Complaints Advisor. You’ll support installations customers, identify root causes of complaints and drive swift resolutions with autonomy under guidelines.

Working in a team with the Quality & Aftercare manager, you will build relationships with customers and internal stakeholders to promote loyalty. The role offers hybrid working and a permanent contract.