Installation Technican

Innserve Ltd; Merthyr Tydfil; Hybrid; GBP 27,000 - 32,000; Full time

Job summary

A leading drinks dispense solutions provider in the UK is seeking an Installation Technician to join their team. This field-based role offers a competitive salary and various benefits. You will install and maintain drinks-dispense equipment while providing exceptional customer service. Ideal candidates will have technical experience and a full UK driving licence. Comprehensive training provided, with potential for overtime.

Benefits

Competitive salary

Company vehicle

Generous holiday allowance

Life assurance

Flexible benefits scheme

Development opportunities

Qualifications

• Practical, flexible approach with experience in a technical or engineering role.
• Experience as a field service engineer.
• Experience in mechanical or electrical installations/maintenance.
• Ability to work with tools and solve technical issues.
• Full UK driving licence.

Responsibilities

• Install, maintain, and repair high-spec drinks-dispense equipment.
• Provide training and guidance to customers.
• Support excellent customer service.

Skills

Problem-solving

Technical skills

Independent work

Customer service

Job description

Installation Technician

Innserve Ltd
Cardiff, CF48 1BP
Permanent
Full time

Are you:

• Looking for a field‑based engineering role where work is planned around your home postcode? And you are paid door to door, from leaving home to returning?
• A natural problem solver, skilled in an engineering or technical discipline? Someone who enjoys working with customers, who we place at the core of everything we do?
• Interested in joining our growing team of 450+ industry specialists who have installed and maintained drinks‑dispense equipment at over 90,000 licensed premises across the UK plus at concerts, festivals, racecourses, stadiums and arenas?
• Ready to be welcomed into our key team of drinks‑dispense solutions experts who deliver customer service and keep our customers pouring? At Innserve, we are One Big Team.

Working at Innserve, you’ll enjoy:

• Competitive salary (£27,819 pa) + an individual incentive
• Company vehicle: option for personal use and fuel
• Generous holiday allowance: 23 days holiday + bank holidays + an additional ‘Celebration Day’. You can also buy or sell holiday days to suit your needs
• Amazing core benefits: life assurance, access to the award‑winning Help@Hand app with GP appointments, counselling, and more, plus exclusive retail discounts
• Personalised additional benefits: Tailor your benefits to your needs with our “All Inn” flexible benefits scheme. Receive a ‘Flex Pot’ to spend on additional benefits such as dental insurance, private medical insurance, annual gym membership, critical illness cover, increased pension contributions, annual travel insurance, and more (coverage can extend to partner and children as well)
• Development opportunities: in‑house training and support to pursue external qualifications and apprenticeships
• Opportunities to boost your earnings: complete regular overtime at increased hourly rates, with the potential to sign up to the Committed Additional Hours (CAT) scheme at enhanced rates

Your typical day as an Installation Technician will be fast‑paced, extremely varied and far from a typical field engineering job! We will find you a range of customers based on your home postcode, installing, maintaining and repairing high‑spec drinks‑dispense equipment. Our technicians are ambassadors, supporting customers with training, guidance and the highest levels of service.

You’ll already have:

• A practical, flexible approach to work with experience in a technical or engineering role
• Experience as a field service engineer
• Experience in mechanical or electrical installations/maintenance, fault finding, plumbing or diagnostics
• The ability to work with tools and enjoy problem‑solving technical issues
• Determination to succeed and deliver excellence in customer experience
• The ability to work independently
• A full UK driving licence
• Beer dispense/Brewery/Drinks Dispense experience is ideal but not essential; comprehensive training will be provided

Please note you will need to live within a 10‑mile radius of the advertised postcode to be considered, as this role supports customers in that area.