Installation Manager

United States Digital Space LLC; Greater London; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Remote-friendly policy

Flexible working

Job summary

IOT is seeking an Installation Engineer to lead the deployment of hardware and software in customer environments across the EMEA region. You will partner with installation teams and customers to ensure high-quality, on-time results and scalable processes.

This role requires hands-on technical expertise, field operations coordination, and a proactive approach to risk management, with travel and remote collaboration as part of the job.

Qualifications

• 5+ years experience managing vehicle and/or hardware technology.
• Prior vehicle installation or fitter experience (e.g. emergency lighting, GPS equipment).
• Understanding of vehicle diagnostic systems (CAN bus, PTO).
• Experience in field operations coordination, implementation, and deployment.
• Strong attention to detail with ability to manage multiple projects.

Responsibilities

• Define installation best practices for the EMEA organisation.
• Assist partners in building project-specific installation guides and deliver onsite training.
• Coordinate with installation partners to ensure on-time, on-budget delivery with quality.
• Identify risks early and propose mitigation strategies; act as point of contact for escalations.
• Provide onsite oversight for large or complex deployments and perform real-time troubleshooting.
• Perform first-of-kind installations as hands-on technical expert.
• Capture lessons learned to drive continuous improvement with partners.
• Collaborate with Customer Success, Implementation and Product teams to enhance the installation experience.

Skills

Vehicle hardware

CAN bus

Field operations

Communication skills

AI tooling

Driver's license

Tools

Tachographs

Job description

Who we are

the company (NYSE: IOT) is the pioneer of the Connected Operations Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At the company, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing - and we are excited to help digitally transform their operations at scale.

Working at the company means you'll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you'll have the autonomy and support to make an impact as we build for the long term.

About the role:

the company’s Installation Engineers are on the front lines of ensuring customers successfully deploy our hardware and technology at scale. In this role, you will oversee customer engagements with installation partners, provide onsite support for complex deployments, and proactively de-risk projects to deliver smooth, high-quality installations. You'll work closely with customers, partners, and cross-functional teams to ensure every project drives adoption and long-term value.

This role is ideal for someone with experience in project management, installation oversight, or field services who thrives in fast-paced, customer-facing environments.

High level of travel is expected with potential overnight stays.

You should apply if:

• You want to impact the industries that run our world: Every phone call you answer and every email you send can affect whether truck drivers deliver goods on time and without accidents, whether students get dropped off safely from school, or whether power gets restored quickly after a natural disaster.

• You thrive the most when solving problems: Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our Customer Success teams. With a growth mindset and a desire to learn, you will strategically partner with our customers to find unique solutions to help keep their operations safe, efficient, and sustainable.

• You are a natural relationship builder: Whether the relationship is with our customers or with cross-functional teams in the company, you are in constant communication and collaboration with key stakeholders to win as a team.

• You are the architect of your own career: If you put in the work, this role won’t be your last at the company. This Customer Success team is still shaping its future and you will have plenty of autonomy and opportunities to master your craft in a hyper growth environment.

• You want to be with the best: At the company, we win together, celebrate together and support each other. You will be surrounded by the best and brightest professionals out there.

In this role, you will:

• Define installation best practices for the EMEA organisation

• Assist partners in building project-specific installation guides using the company best practices and deliver onsite training to installer technicians on project specific requirements

• Coordinate with installation partners to ensure work is completed on time, on budget, and to the company’s quality standards in accordance with the Statement of Work (SOW)

• Identify risks early, propose mitigation strategies, and keep projects on track. Serve as a point of contact for escalations and troubleshooting during install phases.

• Provide onsite oversight for large or complex deployments, including building specifications, driving communication with installers, perform real-time troubleshooting, and complete onsite quality checks

• Perform first of kind installations on complex customer projects, serving as the hands on technical expert

• Capture lessons learned from each project to improve processes and drive continuous improvement with installation partners

• Collaborate with internal teams (Customer Success, Implementation, and Product) to elevate, share feedback, and enhance the installation experience

Minimum requirements for the role:

• 5+ years experience managing vehicle and/or hardware technology

• Prior vehicle installation or fitter experience (e.g. experience installing emergency lighting, two-way mobile radios, GPS equipment, antennas or other electrical equipment)

• Understanding of vehicle diagnostic systems, including Controller Area Networks (CAN bus) and Power Take Off (PTO) applications, for on-road and off-road vehicles and industrial equipment

• Confident in electronic & system integration and specification

• Experience in field operations coordination, implementation, and technical deployment

• Interest in AI with the view to create tooling to operate at scale

• Strong attention to detail with the ability to manage multiple projects in parallel

• Excellent communication and stakeholder management skills

• Comfortable in a dynamic, fast-paced environment with cross-functional collaboration

• Must have valid driver's license and be insurable

An ideal candidate also has:

• Experience with tachographs

• Can develop professional customer-facing documentation with diagrams and communicate effectively in ambiguous, fast-paced work environments

• Has strong bias for standardisation & automation, the ability to think big, with insistence on high standards

• Possesses strong problem-solving skills and a continuous improvement mindset

• Has familiarity or hands‑on experience with AI tools to drive operational efficiency

Total Rewards

At the company, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time.

Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you're ready to build for the long term and own the outcome, your journey starts here.

Flexible Working

At the company, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important t