Insights Client Success Lead

dunnhumby; City Of London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A global data science leader is seeking a Client Success Lead to manage high-value consumer packaged goods (CPG) clients. You will ensure client satisfaction and commercial growth through insight-led engagement. Ideal candidates will have strong consultative skills and experience in relationship management. The role offers a competitive rewards package and a commitment to a diversity-inclusive workplace.

Benefits

Flexible working hours

Birthday off

Cutting-edge technology investment

Qualifications

• Experience in managing portfolios of high-value CPG clients.
• Strong consultative skills with a focus on insight-led decision-making.
• Ability to build relationships with senior-level stakeholders.

Responsibilities

• Own and deliver client success for a portfolio of clients.
• Build senior-level relationships and act as a trusted advisor.
• Lead collaboration with stakeholders to unlock value creation.

Skills

Consultative insight experience

Client relationship management

Team development

Job description

dunnhumby is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First.

Our mission: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers. With deep heritage and expertise in retail – one of the world’s most competitive markets, with a deluge of multi-dimensional data – dunnhumby today enables businesses all over the world, across industries, to be Customer First.

dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro.

Summary

We are seeking a Client Success Lead to join our Client Development team. This is a senior, strategic role ideal for someone with strong consultative insight experience and a passion for leading client relationships and team development.

You will be responsible for managing a portfolio of high-value CPG clients, ensuring dunnhumby’s tools and services deliver measurable impact. You’ll lead collaboration between suppliers and retailers, coach team members, and drive commercial growth through insight-led engagement.

Responsibilities

• Own and deliver ‘Client Success’ for a portfolio of strategically important CPG clients, ensuring high satisfaction, engagement, and commercial impact.
• Build and grow senior-level relationships across client organisations, acting as a trusted advisor and champion of insight-led decision-making.
• Lead collaboration with retailer stakeholders to unlock joint value creation across relevant categories.
• Develop strategic insight briefs aligned to client goals and present actionable recommendations with impact.
• Identify and support commercial growth opportunities through upselling, cross-selling, and value-based engagement.
• Lead a small Client Success team, providing coaching, guidance, and oversight of their client portfolios.
• Collaborate cross-functionally across dunnhumby to ensure seamless delivery of high-quality solutions.
• Support the Client Success Manager in driving best practice, thought leadership, and continuous improvement across the wider team.
• Take ownership of your personal development and support the growth of others, while upholding our values and Code of Business Conduct.

What you can expect from us

We won’t just meet your expectations. We’ll defy them. So you’ll enjoy the comprehensive rewards package you’d expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off.

You’ll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn.

And we don’t just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you.

Our approach to Flexible Working

At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.

For further information about how we collect and use your personal information please see our Privacy Notice which can be found (here)

Global Diversity and Inclusion Questions

At dunnhumby, we utilise our diversity of thought as our competitive edge.

We are proud of our diversity and committed to making dunnhumby an even more inclusive place to work that we can be proud of.

Our diversity and inclusion work is designed to cultivate a culture of belonging,where every dunnhumbian feels safe to bring their whole self to work, where everyone is welcome and we practice what we preach.

We have a full D&I strategy to implement this long-term behaviour change; in addition, we have five employee-led network groups to support colleagues in the areas of gender, sexual orientation, multiculturalism, mental health and wellbeing, and family.

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