Insights Client Success Executive

dunnhumby; Greater London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading customer data science firm in the UK seeks a Client Success Executive to join the Tesco Category & Product Insight team. The role involves managing stakeholder relationships, delivering actionable insights, and supporting category strategies for Tesco. Candidates should possess strong analytical skills, attention to detail, and experience in FMCG. The company offers a comprehensive rewards package, flexible working hours, and values diversity and inclusion. This is an opportunity to influence global retailers and work with world-class teams.

Benefits

Flexible working hours

Birthday off

Investment in cutting-edge technology

Qualifications

• Proven experience in building client relationships and managing multiple workstreams.
• Strong analytical skills to solve problems and deliver business value.
• Ability to translate commercial and technical asks effectively.

Responsibilities

• Support category insights workplan for Tesco.
• Deliver actionable insights to category teams and stakeholders.
• Collaborate with teams to shape and deliver solutions.

Skills

Building client relationships

Managing stakeholders

Data analysis

Attention to detail

FMCG experience

Job description

dunnhumby is the global leader in Customer Data Science, partnering with the world’s most ambitious retailers and brands to put the customer at the heart of every decision. We combine deep insight, advanced technology, and close collaboration to help our clients grow, innovate, and deliver measurable value for their customers.

dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca‑Cola, Nestlé, Unilever and Metro.

We’re looking for a Client Success Executive to join us who expects more from their career. It’s a chance to extend and improve dunnhumby’s Tesco Category & Product Insight Team. It’s an opportunity to work with a market‑leading business to explore new opportunities for us and influence global retailers.

Joining our Tesco Category & Product Insight team, you’ll work with world class and passionate people to consult with Tesco on category strategies and customer understanding. You will support the category insights workplan, and along with the team deliver actionable insight direct to the category teams at Tesco as well as other stakeholders such as central insights or brand. You will collaborate with others across the product insight team, retail and commercial teams as well as with Tesco to shape solutions and deliver insight.

What we expect from you

• Experience in building client relationships and managing stakeholders.
• Experience of prioritising multiple workstreams to ensure the delivery of maximum value.
• Experience of analysing data to solve challenging problems and deliver business value.
• Ability to simplify the complex – distil lots of information down to key conclusions.
• Strong attention to detail – stress testing your conclusions so we deliver trustworthy analysis.
• Ability to operate nimbly, as you will be working on several projects at once.
• Ability to work closely with data scientists to translate the commercial ask into a technical ask and back.
• Experience in an FMCG retailer, supplier or consultancy.

What you can expect from us

We won’t just meet your expectations. We’ll defy them. So you’ll enjoy the comprehensive rewards package you’d expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off.

You’ll also benefit from an investment in cutting‑edge technology that reflects our global ambition. But with a nimble, small‑business feel that gives you the freedom to play, experiment and learn.

And we don’t just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you.

Our approach to Flexible Working

At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.

Global Diversity and Inclusion Questions

At dunnhumby, we utilise our diversity of thought as our competitive edge.

We are proud of our diversity and committed to making dunnhumby an even more inclusive place to work that we can be proud of.

Our diversity and inclusion work is designed to cultivate a culture of belonging, where every dunnhumbian feels safe to bring their whole self to work, where everyone is welcome and we practice what we preach.

We have a full D&I strategy to implement this long-term behaviour change; in addition, we have five employee‑led network groups to support colleagues in the areas of gender, sexual orientation, multiculturalism, mental health and wellbeing, and family.

For further information about how we collect and use your personal information please see our Privacy Notice which can be found here.