Insight Support Analyst

Local Space Housing Association; Greater London; On-site; GBP 38,000; Full time

Job summary

A community-focused social landlord in Greater London is seeking an Insight Support Analyst to support key transformation programmes. This role is essential for data accuracy and involves collecting, cleaning, and analyzing data to improve service delivery and regulatory reporting. The ideal candidate has experience in data analysis, a sound understanding of SQL, Python, and Power BI, and is adept at producing clear reports. Strong collaboration and problem-solving skills are essential for success in this role.

Benefits

Competitive salary

Professional development opportunities

Qualifications

• Equivalent to NVQ Level 3 in data analysis or related fields.
• Experience in handling data analysis and regulatory reporting.
• Ability to produce clear, precise reports for various audiences.

Responsibilities

• Support data-driven decision-making and improve regulatory reporting.
• Collect, clean, and analyze data from core systems.
• Assist in preparing data submissions to the Regulator of Social Housing.

Skills

Data analysis

Problem-solving

Attention to detail

Clear communication

Collaboration

Education

NVQ Level 3 in data analysis

Tools

Power BI

SQL

Python

R

Job description

We help solve the homelessness crisis for families by delivering high-quality settled homes that build foundations for successful lives.

Local Space is a social landlord providing safe, secure, high-quality homes for those who need them most. We work with five local authorities (Newham, Waltham Forest, Tower Hamlets, Hackney and City of London) to house people experiencing homelessness and a small number of key workers.

We own and manage over 3,000 homes across 19 boroughs in London and Essex, including 1,400 leased to the London Borough of Newham, who are our biggest partner. In addition to this, we have grant funding to deliver the Single Homelessness Accommodation Programme (SHAP) in partnership with the London Borough of Hackney, London Borough of Newham and SWIM: Support When It Matters.

We are a unique social landlord because our business model enables local authorities to discharge their duty to house people who are homeless or at imminent risk of being made homeless while providing us with a rent guarantee. We acquire and refurbish homes to a high standard, offering intermediate rent to our customers within the limits of the benefits system. This enables us to provide essential items like white goods, window dressings and carpets, as well as a small furniture package for those who need it. Our high-quality homes offer an alternative to costly, inappropriate temporary or private sector accommodation, saving money for the local authority and providing a firm foundation to build a successful life for individuals and families who deserve a decent home.

• Turnover:c.£50m
• Regulatory rating:G1 V1
• Credit rating:AA- (S&P – highest in the sector)
• Status:Charitable Registered Provider and Investors in People Silver accredited

We’re not just in the business of managing properties. We exist to provide settled homes that enable people to move from crisis to stability, and from surviving to living.

Our strategic direction is set by our Corporate Strategy 2025-30: Foundations for Successful Lives, supported by an ambitious delivery plan known internally as The Climb: From Good to Great Together. Our culture is shaped by our values and Franklin Covey's 7 Habits of Highly Effective People, with a focus on trust, professionalism, and people-first leadership.

Position

Insight Support Analyst
Salary: £38,000 per annum plus benefits

Job Purpose

This role supports Local Space’s transformation programme, contributing to key workstreams including Governance & Compliance, Customer Voice and Systems & Data. The Insight Support Analyst will help embed data-driven decision-making, improve regulatory reporting and ensure customer feedback informs service improvement.

The Insight Support Analyst plays a key role in ensuring data accuracy, accessibility and relevance across areas such as customer experience, complaints, regulatory submissions and health & safety.

Working closely with the Senior Insight Analyst and operational teams, the role helps embed insight into everyday practice and supports the development of robust, audit-ready reporting tools.

Key Tasks

The Insight Support Analyst will assist in collecting, cleaning, and analysing data from core systems such as Civica CX, CRM, and Keystone. This includes supporting the production of regular performance reports and dashboards that inform service delivery and strategic decision-making.

A key part of the role involves identifying trends and anomalies in customer feedback, complaints, and service performance. The support Analyst will maintain and update datasets used for both regulatory reporting and internal performance monitoring, ensuring data is accurate and up to date.

The role supports the analysis of complaints data, including Housing Ombudsman cases, and contributes to reporting on Tenant Satisfaction Measures (TSMs) and customer satisfaction surveys. Embedding customer feedback into reporting and service improvement initiatives is a core responsibility.

The support Analyst will also assist in preparing data submissions to the Regulator of Social Housing, including TSMs and the Statistical Data Return (SDR). They will help track statutory returns and internal audit actions, ensuring that compliance-related data is robust, well-documented and audit-ready.

Collaboration is essential, as the role works closely with the Senior Insight Analyst and operational teams to understand reporting needs. The support Analyst will contribute to the development of automated reporting tools and templates, and support initiatives aimed at improving data quality and insight capability across the organisation.

View the Insights Support Analyst job pack for further details.

Requirements

Educational Achievements, Qualifications, Training

• Equivalent to NVQ Level 3 in data analysis experience in data analysis, social sciences or housing.
• Exposure to complaints handling, regulatory reporting or health & safety data.
• Demonstratable experience of data analysis
• Understanding of handling data or reports in interpreting SQL, Python, and R queries, showcasing advanced analytical capabilities
• Supports colleagues by providing data and assisting with reporting process.
• Ability to understand and articulate requirements to technical and non-technical audiences.
• Familiarity with Power BI, leveraging its functionalities to create compelling data visualisations and analytical solutions.
• Experience working with data in a housing, public sector or customer-focused environment.
• Excellent attention to detail and ability to manage multiple datasets.
• Clear communication skills and ability to present data in accessible formats.
• Understanding of social housing operations and regulatory context (desirable).
• Previous experience with Civica CX and Keystone.

Job Related Aptitude and Skills

• Ability to produce clear and precise reports that convey complex insights in an easily understandable manner.
• Good problem-solving attitude and willingness to learn new skills. Ability to work collaboratively with team members and follow guidance from Senior Insights analyst.
• Effective time management, prioritisation and organisational skills that ensure deadlines are met.

Additional Requirements

• Understanding and commitment to equal opportunities.
• Understanding of health and safety in the workplace.
• Understanding of GDPR confidentiality.
• Willing to work outside of work hours from time to time.

This post is not exempt from the Rehabilitation of Offenders Act (1974); therefore, applicants must be prepared to disclose all criminal convictions and cautions, including those that would otherwise be spent under the Act.

Other information

All applicants must submit a Supporting Statement alongside their CV. If a Supporting Statement is not provided, your application will not be considered.

For Indeed Applicants

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Key dates

Closing Date: 4 January 2026
Shortlisting and Assessment: W/C 5 January 2026
Interviews: W/C 12 January 2026

We reserve the right to close this vacancy early if we receive sufficient applications for the role, in which case we will move the key dates for the process. Therefore, if you are interested, please submit your application as early as possible.

View the Insight Support Analyst job pack for further details.