Insight & Engagement Lead

Nacro; Leeds; Hybrid; GBP 38,000 - 39,000; Full time

Job summary

Nacro is seeking an Insight & Engagement Lead for the CAS-2 programme to provide leadership across a four-person dispersed team. The role focuses on stakeholder engagement with MoJ, HMPPS and partners, driving service improvement and contract performance through insightful reporting.

You will manage relationships, oversee resident involvement and planning, and ensure evidence-based decisions while supporting staff development and an inclusive culture.

Qualifications

• Experience in developing and managing significant internal and external stakeholder relationships.
• Strong written, verbal and presentation skills.
• Experience leading and developing geographically dispersed teams.
• Experience setting objectives, managing performance and supporting staff development.
• Experience analysing qualitative and quantitative information and producing evidence-based recommendations.
• Experience translating strategic plans into operational delivery.
• Competent use of Microsoft Excel, Outlook and PowerPoint.
• Full driving licence, business insurance and access to your own vehicle.

Responsibilities

• Lead the Insight & Engagement Team to deliver the annual plan.
• Build and maintain strategic relationships with MoJ, HMPPS and criminal justice stakeholders.
• Oversee engagement across prisons, probation, courts and partner organisations.
• Ensure stakeholder records and enquiries are managed effectively.
• Analyse stakeholder feedback and insight to drive service improvement.
• Develop resources to improve understanding of the CAS-2 service.
• Lead analysis of performance data, trends, risks and opportunities.
• Produce accurate reports and recommendations to support decision-making.
• Support Social Value commitments and contractual outcomes.
• Use insight and performance data to drive service development.

Skills

Stakeholder relationships

Written communication

Verbal communication

Team leadership

Performance management

Analytical reporting

Strategic planning

Excel

PowerPoint

Outlook

Driving licence

Tools

Microsoft Excel

PowerPoint

Outlook

Job description

• Working hours: 37.5 hours per week. You may occasionally be required to work outside normal working hours.
• Location: Home-based
• Travel: Home-based, with weekly travel to the Leeds office
• An Enhanced DBS check, BPSS vetting and an HMPPS check are required for this role. These will be completed as part of the pre-employment screening process.
• Access to your own car and a driving licence are essential requirements.

This role requires regular national travel; therefore, a full driving licence and access to your own vehicle with business insurance are essential.

Nacro is committed to supporting individuals to access education, secure accommodation, representation and opportunities to rebuild their lives with appropriate support.

Through our housing, education, justice, and health and wellbeing services, we work collaboratively with individuals and communities to provide the support, skills and advocacy required to enable positive and sustainable outcomes.

This role offers a starting salary within Nacro’s pay structure of£37,581 per annum - Entry with expected progression to £38,708 Per Annum Established within the first year, subject to meeting clear criteria and performance standards, with further pay progression available in the future. Nacro’s pay framework provides transparent progression points and supports ongoing professional development and career growth

We see potential for the future, whatever the past.

About the role

This post sits within the Community Accommodation with Support, Tier 2 (CAS-2) programme, which is directly commissioned by the Ministry of Justice (MoJ) and delivered nationally across England and Wales.

The Insight & Engagement Lead will provide leadership within Nacro’s CAS-2 service. CAS-2 delivers short-term accommodation and support in the community for individuals who do not have a suitable address during a period of bail or licence. The service contributes to reducing pressure on the custodial estate and supports participants to progress towards stable, positive and crime-free futures.

The Insight & Engagement Team represents CAS-2 to external stakeholders. The team works closely with HMPPS referrers to promote understanding of the CAS-2 offer, referral processes, eligibility criteria and suitability requirements. The team also engages with applicants and residents to ensure their views inform continuous service improvement.

As Insight & Engagement Lead, you will manage a geographically dispersed team of four Insight & Engagement Coordinators. You will provide strategic oversight of stakeholder engagement, resident involvement and service insight, ensuring that activity is aligned to contractual objectives and delivers measurable impact.

You will establish and maintain significant relationships with the Ministry of Justice, HMPPS and other key partners, using evidence, professional judgement and constructive challenge to strengthen engagement, enhance service delivery and support contract performance.

Key responsibilities

• Lead the Insight & Engagement Team to deliver the annual plan.
• Build and maintain strategic relationships with MoJ, HMPPS and criminal justice stakeholders.
• Oversee engagement across prisons, probation, courts and partner organisations.
• Ensure stakeholder records and enquiries are managed effectively.
• Analyse stakeholder feedback and insight to drive service improvement.
• Develop resources to improve understanding of the CAS-2 service.

Resident Involvement

• Support delivery of the CAS-2 Resident Involvement Strategy.
• Capture, analyse and represent resident feedback accurately.
• Use resident insight to improve services and the applicant-to-resident journey.
• Develop effective resident feedback and involvement approaches.

Contract Performance

• Lead analysis of performance data, trends, risks and opportunities.
• Produce accurate reports and recommendations to support decision-making.
• Support Social Value commitments and contractual outcomes.
• Use insight and performance data to drive service development.

Planning & Reporting

• Develop and deliver the annual team plan aligned with contract priorities.
• Produce quarterly engagement reports and performance updates.
• Ensure reporting is timely, accurate and evidence-based.

Leadership & People Management

• Lead, coach and develop a geographically dispersed team.
• Set clear objectives, expectations and performance measures.
• Support staff development, performance and wellbeing.
• Promote an inclusive, professional and high-performing culture.
• Lead and support colleagues through change and service development.
• Contribute to the wider CAS-2 management team.

About you

The successful candidate will be able to:

• Develop and manage significant stakeholder relationships, including influencing and constructively challenging a range of audiences.
• Lead and develop geographically dispersed teams, supporting performance, wellbeing and professional development.
• Translate strategic direction and contractual requirements into clear priorities and delivery plans.
• Analyse quantitative and qualitative information to identify trends, risks and opportunities.
• Produce high-quality reports, briefings and recommendations for senior and external stakeholders.
• Make sound, evidence-based decisions and escal… etc.
• Communicate confidently and professionally with a wide range of audiences.
• Work collaboratively across teams to deliver shared outcomes.

Essential skills and qualities

• Experience of developing and managing significant internal and external stakeholder relationships.
• Strong written, verbal and presentation skills.
• Experience of leading and developing geographically dispersed teams.
• Experience of setting objectives, managing performance and supporting employee development.
• Experience of analysing qualitative and quantitative information and producing evidence-based recommendations.
• Experience of translating strategic plans into operational delivery.
• Competent use of Microsoft Excel, Outlook and PowerPoint.
• Full driving licence, business insurance and access to your own vehicle.

For further information or an informal discussion about the role, please contact: [e-mail]

Nacro is a fair and inclusive employer

At Nacro, we believe in the power of a diverse and inclusive team.We are a Ban the Box employer and welcome applications from people of all backgrounds, including those with criminal records. Convictions are not discussed at application stage and will only be considered later if relevant to the role, assessed fairly, proportionately and confidentially. For advice, contact our confidential Criminal Record Support Service on 03001231999 or [e-mail]