Insight Consultant: Contact Centre AI & CX Analytics

Jobspaddy; England; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A consulting firm in AI technologies is seeking an Insight Consultant to manage client relationships and enhance customer experience through data analysis. This role involves using analytical skills to provide actionable insights and improve key metrics for contact centre operations. The ideal candidate will have experience in customer insight analysis and strong communication abilities. The position offers a hybrid work model in Birmingham or Manchester, with a salary around £45,000 plus bonus and benefits.

Qualifications

• Strong insight and analysis experience.
• Knowledge of contact centre operations.
• Experience in reporting on metrics like CSAT, NPS, AHT.

Responsibilities

• Own the client relationship and understand operational goals.
• Analyse customer interactions and provide actionable insights.
• Create data-driven narratives to support optimisation.

Skills

Strong Customer Insight and Analysis

Contact Centre Operations knowledge

Reporting on contact centre metrics

Power BI and data visualization

Excellent communicator

Engaging and Persuasive

Job description

A consulting firm in AI technologies is seeking an Insight Consultant to manage client relationships and enhance customer experience through data analysis. This role involves using analytical skills to provide actionable insights and improve key metrics for contact centre operations. The ideal candidate will have experience in customer insight analysis and strong communication abilities. The position offers a hybrid work model in Birmingham or Manchester, with a salary around £45,000 plus bonus and benefits.