Inside Sales Representative

Wolters Kluwer; Hull and East Yorkshire; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A global technology company in Hull and East Yorkshire is looking for an Inside Sales Representative to enhance sales activities. The role involves detailed customer interactions, managing records, and supporting sales strategies. Candidates should demonstrate advanced customer service skills, effective sales techniques, and proficiency with CRM software. This position offers a hybrid work model, emphasizing the importance of making a difference in customer interactions.

Qualifications

• Understanding of customer needs and sales techniques.
• Experience with CRM tools and data analysis.
• In-depth product knowledge.

Responsibilities

• Handle complex inbound and outbound sales calls.
• Maintain and update customer records accurately.
• Qualify and prioritize sales leads.
• Record detailed sales prospecting activities.
• Respond to marketing qualified leads.
• Address customer inquiries about products.
• Assist in coordinating logistics for orders.
• Support larger sales projects.
• Provide feedback on customer trends.

Skills

Advanced Customer Service Orientation

Effective Sales Techniques

Advanced Communication Skills

Proficient CRM Software Use

Enhanced Organization

Proficient in the use of Sales Enablement Technologies

Data Analysis

Detailed Product Knowledge

Tools

CRM Software

Sales Enablement Technologies

Job description

Join us at Wolters Kluwer and be part of a dynamic global technology company that makes a difference every day. We’re innovators with impact. We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most.

We are currently looking for an Inside Sales Representative to join our team.

About the role

As an Inside Sales Representative, you will engage more deeply in sales activities, leveraging an understanding of the company's offerings to identify and qualify leads more effectively. You will assist in more detailed customer interactions and support the overall sales strategy by managing records and documenting sales activities.

Responsibilities

• Handle complex inbound and outbound sales calls.
• Maintain and update customer records with a higher degree of accuracy.
• Qualify and prioritize sales leads based on potential value.
• Record detailed sales prospecting activities.
• Respond to and accurately qualify marketing qualified leads
• Address intermediate customer inquiries about products and services.
• Assist in coordinating logistics for large orders.
• Support team in managing larger sales projects.
• Provide feedback to sales management on customer trends.

Skills

• Advanced Customer Service Orientation: Deeper understanding of customer needs.
• Effective Sales Techniques: Enhanced sales tactics and strategies across a multi channel approach.
• Advanced Communication Skills: More nuanced and effective communication.
• Proficient CRM Software Use: Greater comfort with CRM tools.
• Enhanced Organization: More effective task and time management.
• Proficient in the use of Sales Enablement Technologies.
• Data Analysis: Basic ability to interpret sales data.
• Detailed Product Knowledge: In-depth understanding of products/services.

If you think that you have the needed requirements click on the apply button to join us and be the difference. If making a difference matters to you, then you matter to us.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or any other protected status, in accordance with local regulations.

#LI-Hybrid

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.