Inside Sales Executive

Air Liquide UK Ltd; United Kingdom; Remote; GBP 30,000 - 45,000; Full time

Job summary

A leading gas supplier in the United Kingdom seeks an Inside Sales Executive to identify and acquire new customers while managing a portfolio of existing clients. The ideal candidate will have strong selling and negotiation skills, a background in healthcare, and be proficient in Salesforce CRM. This role is primarily phone-based, with occasional customer visits required to close deals and enhance the customer experience.

Qualifications

• Proven selling and negotiation skills, ideally telephone based.
• Strong communication skills and telephone manner.
• Ability to build relationships ensuring customer satisfaction.

Responsibilities

• Identify and acquire new customers via phone and digital leads.
• Manage a portfolio of existing and dormant customers.
• Minimize customer churn and renew contracts.

Skills

Selling and negotiation skills

Excellent communication skills

Strong relationship building skills

Ability to work to defined sales targets

Education

Medical / Healthcare background

Tools

Salesforce CRM

Job description

The primary mission of an Inside Sales Executive is identifying and acquiring new customers over the phone or via digital leads, accelerating our business development and customer touchpoint capacity. The Inside Sales Team will generate leads and sign customers in specific geographies as well as up-selling and cross-selling to dormant accounts. The current priority is generating hot leads for the Powerzones/signing them themselves or handing them over to the Outside Sales Team.

The secondary mission is to manage a portfolio of existing/dormant customers: to minimize customer churn, contribute to an enhanced Customer Experience, renew contracts, to expand existing business and own and bring any customer queries to resolution.

Customer Acquisition

• Receiving, generating and assessing leads
• Establishing initial contact
• Confidently presenting offers
• Raising quotations
• Following up on leads
• Closing deals and signing up customers
• Reporting
• Recording in the relevant company systems.

Customer Management

• Proactive customer management
• Maximizing customer experience
• Resolving queries
• Portfolio price management
• Reporting
• Recording in the relevant company systems.

Essential knowledge and know-how specific to the job

• Selling and negotiation skills, ideally telephone based
• Excellent communication skills and telephone manner
• Strong relationship building skills to ensure customer satisfaction
• Able to work to defined sales targets
• Medical / Healthcare background
• Use of Salesforce CRM advantageous

Management and behavior skill

• Positive, can do attitude with a willingness to adopt new ways of working
• Able to work at a fast pace under limited supervision
• Self starter with natural problem solving orientation

You will be working predominantly via telephone and video calls. Occasional face to face visits may be required to close a deal or visit a customer.

Training will be provided on our products, offers, market characteristics etc.