Inside Sales Executive

Air Liquide; Birmingham; Remote; GBP 30,000 - 40,000; Full time

Job summary

A leading gas services provider in Birmingham seeks an Inside Sales Executive to drive customer acquisition and manage existing accounts. The successful candidate will excel in a fast-paced environment and have strong selling and relationship-building skills, ideally with a background in healthcare. This role involves significant telephone work and potential for occasional face-to-face visits to close deals.

Qualifications

• Proven experience in sales, ideally in a telephone-based role.
• Strong problem-solving skills and ability to work under limited supervision.
• Background in medical or healthcare sales is preferred.

Responsibilities

• Identify and acquire new customers via phone and digital leads.
• Manage a portfolio of existing customers to minimize churn and improve experiences.
• Achieve defined sales targets while maintaining customer satisfaction.

Skills

Selling and negotiation skills

Excellent communication skills

Strong relationship building skills

Ability to work to defined sales targets

Medical / Healthcare background

Use of Salesforce CRM advantageous

Positive, can-do attitude

Self-starter with problem-solving orientation

Tools

Salesforce CRM

Job description

The primary mission of an Inside Sales Executive is identifying and acquiring new customers over the phone or via digital leads, accelerating our business development and customer touchpoint capacity. The Inside Sales Team will generate leads and sign customers in specific geographies as well as up‑selling and cross‑selling to dormant accounts. The secondary mission is to manage a portfolio of existing/dormant customers: to minimise customer churn, contribute to an enhanced Customer Experience, renew contracts, to expand existing business and own and bring any customer queries to resolution.

Customer Acquisition

• Receiving, generating and assessing leads
• Establishing initial contact
• Confidently presenting offers
• Raising quotations
• Following up on leads
• Closing deals and signing up customers
• Reporting
• Recording in the relevant company systems

Customer Management

• Proactive customer management
• Maximising customer experience
• Resolving queries
• Portfolio price management
• Reporting
• Recording in the relevant company systems

Skills & Qualifications

• Selling and negotiation skills, ideally telephone based
• Excellent communication skills and telephone manner
• Strong relationship building skills to ensure customer satisfaction
• Able to work to defined sales targets
• Medical / Healthcare background
• Use of Salesforce CRM advantageous
• Positive, can‑do attitude with a willingness to adopt new ways of working
• Able to work at a fast pace under limited supervision
• Self‑starter with natural problem‑solving orientation

You will be working predominantly via telephone and video calls. Occasional face‑to‑face visits may be required to close a deal or visit a customer.

Energas is a key part of the Air Liquide Group presence in the UK. Energ​as are a leading service provider of cylinder gases to a variety of industry sectors in the UK, delivering a local and personal service, combined with global quality products and expert technical support. Energ​as supply a comprehensive range of cylinder gases to suit the needs of industry from stock. All of our cylinder gases are available in a variety of sizes, ranging from small portable cylinders through to high‑capacity cylinder packs. For over 60 years we have provided the best industrial gas supply and service, we continue to strive to exceed our customer's expectations every day. We pride ourselves on offering a responsive, high‑quality and local service. We are offering exciting opportunity to join our highly successful Inside Sales Team and work primarily on (but not limited to) our Medical Gas business. You will contribute heavily to meeting sales targets in specified market areas as well as managing a portfolio of existing accounts.

At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.