Inside Sales Account Manager

BT Group; Birmingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading telecommunications company in Birmingham is seeking an Account Manager to drive sales and maintain customer relationships. This role focuses on achieving revenue targets, managing customer engagement, and utilizing Salesforce. Ideal candidates will have proven sales experience and the ability to work independently while meeting performance indicators. Benefits include a generous leave policy, health support, and discounts on products and services.

Benefits

On Target Bonus - 50%

BT Pension scheme

25 days annual leave

Enhanced women’s health support

Volunteering days

Qualifications

• Experience in a target-driven sales environment.
• Demonstrated ability to identify new opportunities.
• Track record of meeting or exceeding sales targets.

Responsibilities

• Deliver against revenue targets.
• Outbound prospecting and customer interactions.
• Accurate forecasting of business KPIs.
• Manage churn risk for BT products.
• Close contracts and build customer relationships.

Skills

Sales experience

Customer relationship management

Strong communication skills

Salesforce knowledge

Ability to meet KPIs

Telecommunications product familiarity

Job description

The Corporate Inside Sales team are a successful, diverse and sociable group, working together to drive new business and maintain customer loyalty. We are seeking a Account Manager as a direct report to the Sales Manager, this role will be responsible for supporting our corporate customers across the regions base and delivering a relative sales target. This role drives the delivery of profit and revenue growth across our established base whilst maintaining high NPS customer satisfaction scores each year. This role will be responsible for driving sales performance, managing the diversity of customer accounts for the region through frequent and meaningful customer interactions, and careful planning and forecasting to ensure the best return on investment. Sales excellence is only delivered by creating an environment for brilliant performance. This role will maintain a continual focus on demonstrating high standards and sales excellence, managing KPI's, Salesforce hygiene and the full sales cycle across all opportunities. Also by working collaboratively with the wider teams to achieve the best outcomes for your customers agreed partnership strategies.

What you'll be doing

• Responsible for delivering against revenue targets
• Outbound sales prospecting and opportunities, regular and consistent calling of customers and promotion of BT products and services.
• Accurately forecast business KPI's to management teams
• Proactively manage churn risk for core BT products
• Identify opportunities to sell to new customers and work closely with specialist teams to deliver opportunities for core BT product lines
• Closing own contracts, as well as engaging with others/specialists to deliver customer requirements as necessary e.g. Field Account Management team, Contract Management team for managed accounts.
• Acts as the desk-based point of contact for the customer/partner developing long term customer relationships.
• Experience in sales and can demonstrate track record of meeting or exceeding targets in a target-driven environment
• Demonstrated ability to proactively identify and generate new opportunities within existing customer accounts.
• Ability to manage a large portfolio of accounts effectively, while building and maintaining strong customer relationships.
• You can work independently and meet key performance indicators consistently.
• Familiarity with core telecommunications products such as broadband, leased lines, IP voice, and mobile services.
• Experience using Salesforce or similar CRM platforms to manage sales pipelines and customer data.

Benefits Include

On Target Bonus - 50% BT Pension scheme; minimum 5% employee contribution, BT contribution 10% 25 days annual leave + 8 bank holidays with the option to buy up to one week's work of your contracted hours. This will also increase with service. 2 weeks carer's leave. From January 2025, all parents welcoming a new child will be eligible for our new Family Leave policy. You will receive 18 weeks at full pay, eight weeks at half pay and 26 weeks at the statutory rate. It is for all parents, no matter how your family is made. Enhanced women's health support: including help with menopause symptoms, cancer screenings, period care and more. Life Assurance (4 x life cover pay). Exclusive colleague discounts on our latest and greatest BT broadband packages. 50% off EE mobile pay monthly or SIM only plans and 50% discount for friends and family on EE SIM only plans. My Discounts gives colleagues access to unbeatable savings on everyday purchases at hundreds of retailers. Discounted EE TV including TNT Sport and the NOW Entertainment membership. Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc. Volunteering days so you can give back to your local community. Brand new electric vehicle salary sacrifice arrangement, known as 'My EV.' 24/7 private virtual GP appointments for UK colleagues.