Inquest and Claims Administrator

Imperial College Healthcare NHS; City of Westminster; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading healthcare provider in the United Kingdom is seeking a dedicated Administrative and Legal Support professional to join its dynamic Legal Department. In this vital role, you will ensure the smooth operation of legal processes, manage case records, and coordinate effective communication with various stakeholders. The position offers a unique opportunity for career development and participation in a supportive team environment, with benefits including flexible working and staff recognition schemes.

Benefits

Career development

Flexible working options

Staff recognition scheme

Qualifications

• Experience with legal databases and data management.
• Strong organizational skills for coordinating legal activities.
• Ability to manage information resources and prepare documents.

Responsibilities

• Provide high-quality administrative support to the Legal Department.
• Maintain detailed information on all legal case records.
• Manage the department's shared inbox and escalate urgent matters.
• Gather records and evidence for new claims and assist with disclosures.
• Coordinate with Medical Records and support ongoing cases.

Job description

Overview

The aim of this role is for you to provide a high-quality, reliable, and truly impactful administrative and legal support service to our dynamic Legal Department. As a key member of the team, you will play an essential part in ensuring the smooth, efficient, and professional day‑to‑day running of our legal function. This is a fantastic opportunity for you to become deeply involved in the operational heart of our legal service supporting complex administrative processes, helping coordinate vital legal activities, and assisting colleagues across the department with the organised, timely, and effective management of claims, inquests, and other important casework.

Responsibilities

• In this role, you will play a vital part in keeping Legal Services running smoothly by ensuring accurate data management, effective coordination, and timely support across all areas of the department.
• You will enter and maintain detailed information on Datix and other legal databases, recording all clinical negligence, personal injury and inquest cases, and working with the Datix team to ensure the system supports the needs of the service.
• You will also manage key information resources, liaising with managers and other departments ensuring reports are up to date and useful for analysing trends.
• You will help prioritise incoming work to meet strict legal deadlines, managing the shared inbox, escalating urgent matters, preparing documents and maintaining clear communication with staff, clinicians, external solicitors and NHS Resolution.
• The role includes gathering records and evidence for new claims, assisting with disclosure, coordinating with Medical Records, and ensuring NHS Resolution receives all required information.
• You will support ongoing cases, help facilitate learning reviews, and ensure Datix is complete and accurate.
• You will also assist with inquests and other legal queries by coordinating statements, chasing documents and managing requests from the Coroner's Office.
• You will act as a first point of contact for the department, handling calls professionally, directing enquiries and supporting the team's on‑site presence.

Benefits and Culture

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care. Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career. Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities. We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.