Inpatient Bookings Coordinator — Healthcare Admin

Nuffield Health; Stafford; On-site; GBP 25,000; Full time

Job summary

A leading healthcare charity in Stafford is seeking a full-time Bookings Administrator to manage appointments and support customer service efforts. The ideal candidate will possess an NVQ level 2 in Business and Administration and have experience in a customer-facing role. Responsibilities include handling email requests, preparing reports, and ensuring high standards in administration. The position offers a comprehensive benefits package, including free gym membership and retail discounts.

Benefits

Free gym membership

Health assessments

Retail discounts

Pension options

Qualifications

• Experience in a customer-facing environment.
• Ability to handle complex administration tasks.
• Familiarity with appointment booking systems.

Responsibilities

• Administer a large volume of email requests from referrals to appointments.
• Ensure service deliverables are met while exceeding customer expectations.
• Prepare standard and ad-hoc reports as required.
• Co-ordinate availability of rooms and consultants.

Skills

Organizational skills

Attention to detail

Empathy

Customer service

Education

NVQ level 2 in Business and Administration or equivalent

Job description

A leading healthcare charity in Stafford is seeking a full-time Bookings Administrator to manage appointments and support customer service efforts. The ideal candidate will possess an NVQ level 2 in Business and Administration and have experience in a customer-facing role. Responsibilities include handling email requests, preparing reports, and ensuring high standards in administration. The position offers a comprehensive benefits package, including free gym membership and retail discounts.