Innovation Manager

Harcourt Matthews; London; On-site; GBP 70,000 - 110,000; Full time

Job summary

An international law firm is seeking an Innovation Manager in London to enhance client experiences through technology. The role involves stakeholder engagement, solution design, and project management. Ideal candidates should have a background in legal tech and a consultative approach. This position offers an opportunity to shape the firm's innovation strategies within service delivery.

Qualifications

• Proven experience applying generative AI or legal tech solutions in relevant environments.
• Strong stakeholder management skills to communicate complex concepts.
• Experience in project management with a structured approach.
• Experience in project management – comfortable juggling multiple priorities with a structured and calm approach.
• Ability to lead workshops, training sessions, and influence adoption of new technology and processes.
• Understanding of legal processes and the commercial context of law firms.
• Curiosity, adaptability, and a drive to challenge the status quo and try new things – even when they don’t go perfectly the first time.

Responsibilities

• Build and manage relationships with internal and external stakeholders.
• Translate client challenges into practical solutions combining tech and insights.
• Lead the delivery of client and internal projects ensuring client satisfaction.
• Design workshops and communications to support new tools adoption.
• Enablement & Change Leadership: Design and deliver workshops, training, and communications to support adoption of new tools and processes – both internally and with clients. Help lead cultural and behavioural change around legal tech adoption.

Skills

Generative AI solutions

Stakeholder management

Problem-solving

Project management

Workshop facilitation

Legal process understanding

Job description

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Base pay range

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Recruitment Expert - Legal & Professional Services - Project Management, Technology, Strategy, Innovation

Innovation Manager |

London |

Join a forward-thinking, award-winning international law firm where innovation, collaboration, and client service are at the heart of everything we do. This firm is widely recognised for its sector expertise across digital business, energy, financial services, life sciences, real estate, and retail – advising many of the world’s most recognisable brands.

We are now looking for a Innovation Manager to join our growing team and play a key role in shaping how we deliver outstanding, technology-enabled client experiences. This is a high-impact role ideal for someone with a background in legal, professional services, or consultancy who thrives at the intersection of technology, project delivery, and client strategy.

Key Responsibilities of the Innovation Manager

• Client & Stakeholder Engagement: Build and manage strong relationships with key internal and external stakeholders. Act as a trusted advisor, guiding them through new ways of working and the adoption of legal tech and AI-powered solutions.
• Solution Design & Innovation: Translate complex client or legal team challenges into streamlined, practical solutions. You’ll combine process improvement, technology, and human insight to co-create solutions that deliver measurable impact.
• Technology & Data Enablement: Identify, shape and deliver use cases for technology (including GenAI) across our practice groups and client matters. Stay on top of emerging trends and champion a culture of innovation across the firm.
• Project Management & Delivery: Lead the end-to-end delivery of multiple client and internal projects, ensuring they are delivered on time, within scope, and with exceptional client satisfaction.
• Enablement & Change Leadership: Design and deliver workshops, training, and communications to support adoption of new tools and processes – both internally and with clients. Help lead cultural and behavioural change around legal tech adoption.

Skills & Attributes of the Innovation Manager

• Proven experience applying generative AI or legal tech solutions within legal or professional services environments.
• Strong stakeholder management skills, with the ability to explain complex concepts clearly and persuasively to non-technical audiences.
• A consultative, problem-solving approach, and the ability to design practical solutions that meet real-world business needs.
• Experience in project management – comfortable juggling multiple priorities with a structured and calm approach.
• Ability to lead workshops, training sessions, and influence adoption of new technology and processes.
• Understanding of legal processes and the commercial context of law firms.
• Curiosity, adaptability, and a drive to challenge the status quo and try new things – even when they don’t go perfectly the first time.

Harcourt Matthews is acting as an Employment Agency in relation to this vacancy.

Harcourt Matthews is committed to diversity and inclusion. We value and encourage applications from all ethnicities and welcome everyone regardless of social background, disability, gender identity, and orientation. Diversity benefits us all and challenges our assumptions.

Ref: BHJOB3543_6015

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development

• Industries

  Legal Services and Law Practice

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