Innovation Manager

Stott and May; Greater London; Hybrid; GBP 65,000 - 85,000; Full time

Job summary

Stott and May is seeking a Senior Service Development Lead based in Stratford (high-flex working) to establish a new service development unit. You will drive innovation in information services by focusing on personalized user journeys and AI-informed delivery.

The ideal candidate will bring proven experience in service design, agile delivery, and strong stakeholder management skills. If you are passionate about transforming how information services are delivered, this is the role for you.

Qualifications

• Proven experience delivering innovation from concept to launch.
• Strong background in service design, agile delivery, and human-centred design.
• Experience running design sprints and iterative development cycles.

Responsibilities

• Build and lead a multidisciplinary team delivering agile, sprint-based innovation.
• Develop and prototype new services using design thinking and rapid testing.
• Co-lead strategic initiatives to improve user journeys and engagement.

Skills

Innovation from concept to launch

Service design

Agile delivery

Human-centred design

Stakeholder management

Data and analytics

AI in digital services

Job description

Stratford (high-flex working) | Full-time

Lead innovation in information services

We’re seeking a Senior Service Development Lead to establish and lead a new service development unit focused on transforming how information services are designed and delivered.

You’ll drive innovation through agile, test-and-learn approaches, focusing on personalised user journeys and omni-channel, AI-informed delivery.

What you’ll do

• Build and lead a multidisciplinary team (3–5 reports) delivering agile, sprint-based innovation
• Develop and prototype new services using design thinking and rapid testing
• Co-lead strategic initiatives to improve user journeys and engagement
• Collaborate across teams to embed new ways of working
• Use data, insight and user research to shape decisions and measure impact
• Manage budgets and commission specialist support where needed

What you’ll bring

• Proven experience delivering innovation from concept to launch
• Strong background in service design, agile delivery, and human-centred design
• Experience running design sprints and iterative development cycles
• Ability to use data and analytics to drive decisions
• Excellent stakeholder management and facilitation skills
• Interest in applying AI within digital or content services
• Comfortable working in fast-paced, evolving environments
• Experience in health or charity sectors
• Training in design thinking or innovation methodologies