Innovation & AI Operations Coordinator

Macfarlanes LLP; Greater London; On-site; GBP 28,000 - 36,000; Full time

Job summary

Macfarlanes LLP is recruiting an Innovation Administrator to join the Innovation & AI department on a permanent basis. The role focuses on keeping the team organised, supporting onboarding and training, and handling invoices and documentation to help deliver excellent client service.

The successful candidate will demonstrate strong IT, organisation, and communication skills, with a proactive, detail‑minded approach and a willingness to learn.

Qualifications

• Strong IT skills including proficiency in Microsoft Office applications.
• Accurate typing, spelling, grammar and proofreading.
• Good organisational and administrative skills with ability to prioritise tasks.

Responsibilities

• Monitoring and updating workload trackers.
• Supporting induction training for the team.
• Managing and processing invoices.
• Assisting with firmwide training initiatives.
• Liaising with internal and external stakeholders for system support.
• Creating and updating user guides and FAQs.
• Supporting quality assurance and testing of new features and workflows.
• Tracking projects and budgets.
• Updating intranet content and managing permissions.
• Coordinating team communications and data visualisations.
• Generating reports on adoption progress and performance.

Skills

Typing

Organisational skills

Interpersonal skills

Written communication

Teamwork

Attention to detail

Proactive attitude

Willingness to learn

Legal tech knowledge (desirable)

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Macfarlanes LLP is recruiting an Innovation Administrator to join the Innovation & AI department on a permanent basis. The role focuses on keeping the team organised, supporting onboarding and training, and handling invoices and documentation to help deliver excellent client service.

The successful candidate will demonstrate strong IT, organisation, and communication skills, with a proactive, detail‑minded approach and a willingness to learn.