Infrastructure Support Engineer -SaaS/SQL - Birmingham

Crimson Limited; Birmingham; Hybrid; GBP 40,000 - 48,000; Full time

Job summary

A leading technology company in Birmingham is seeking an Infrastructure Support Engineer to provide support across desktop environments and databases. You will have the opportunity to work on impactful SaaS projects, with a hybrid work model allowing for 1-2 days from home each week. The ideal candidate will have essential skills in Windows and MSSQL, and an interest in DevOps practices. Join a supportive team and contribute to shaping a new support capability.

Qualifications

• Proven experience in 2nd line or infrastructure support dealing with complex client problems.
• Hands-on experience setting up or configuring tools that help manage IT or customer support.

Responsibilities

• Provide support across desktop environments and hosted applications.
• Diagnose and optimise SQL performance issues.
• Deliver high-quality professional services in system installations.
• Contribute to the development of internal support infrastructure.

Skills

Windows Desktop and Server administration

MSSQL tuning and troubleshooting

SaaS platform or migration experience

Interest in DevOps practices

Tools

Azure Cloud services

Job description

Overview

Infrastructure Support Engineer - SaaS/SQL - Birmingham

Hybrid working - This role will be mostly onsite working with the option to work from home 1-2 days per week.

Salary : £40,000 - £48,000 per annum

Key Responsibilities

• Provide support across desktop environments, Windows systems, databases, and hosted applications.
• Diagnose and optimise SQL performance issues
• Deliver high-quality professional services, including data migrations, system installations, and transfers.
• Contribute to the development of internal support infrastructure, such as ticketing systems and knowledge-sharing platforms.

Future Responsibilities

• Own Azure environments and DevOps practices
• Act as primary point of contact for infrastructure & DevOps
• Drive automation and cloud operations

Skills Required

Essential

• Windows Desktop and Server administration (setup, maintenance, troubleshooting)
• MSSQL tuning and troubleshooting
• SaaS platform or migration experience.
• Proven experience in 2nd line or infrastructure support dealing with complex client problems
• Interest in DevOps practices, automation and CI/CD pipelines

Desirable

• Azure Cloud services
• Hands-on experience setting up or configuring tools that help manage IT or customer support

Why Join Us?

Join our customer to play a key role in impactful SaaS projects, with the chance to shape a brand-new support capability from the ground up.You'll receive mentoring to grow your skills in Azure and DevOps, work closely with senior leadership, and contribute to the direction of the company, all within a supportive team culture that partners with clients making a real social difference.

Salary : £40,000 - £48,000 per annum

Interested!?! Please send your up to date CV to Daisy Freeth & Emma Siwicki at Crimson for immediate review

Not interested?! Do you know anyone that might be? Refer a friend for this role to earn £250 worth of vouchers.

Crimson are acting as an employment business in regards to this vacancy.