Infrastructure Support Engineer - 2nd Line/Azure - Birmingham

Crimson; Birmingham; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A technology company in Birmingham is seeking an Infrastructure Support Engineer for a hybrid role mostly onsite. You will provide support for Windows systems and databases while evolving internal support processes. The ideal candidate has experience with complex client problems and a keen interest in Azure and DevOps practices. Competitive salary offered: £35K - £45K DOE.

Qualifications

• Proven experience in 2nd line or infrastructure support dealing with complex client problems.
• Experience with Azure Cloud services is desirable.
• Hands-on experience setting up or configuring tools that help manage IT or customer support.

Responsibilities

• Provide support across desktop environments, Windows systems, databases, and hosted applications.
• Diagnose and optimise SQL performance issues.
• Deliver high-quality professional services, including data migrations, system installations, and transfers.

Skills

Windows Desktop and Server administration

MSSQL tuning and troubleshooting

Interest in DevOps practices

Tools

Azure Cloud services

SaaS platform or migration experience

Job description

Overview

Infrastructure Support Engineer - 2nd Line/Azure/DevOps - Birmingham (Kings Norton)

Hybrid working - This role will be mostly onsite working with the option to work from home 1-2 days per week.

Salary : 35K - 45K DOE

We are looking for an Infrastructure Support Engineer to join our Birmingham based client, supporting a growing SaaS environment. In this role, you'll provide hands-on support across Windows systems, databases, and hosted applications, while also playing a key part in professional services delivery and internal tooling improvements. This is a great opportunity for someone ready to grow into Azure and DevOps, take ownership of cloud infrastructure, and help shape the future of support operations.

Responsibilities

• Provide support across desktop environments, Windows systems, databases, and hosted applications.
• Diagnose and optimise SQL performance issues
• Deliver high-quality professional services, including data migrations, system installations, and transfers.
• Contribute to the development of internal support infrastructure, such as ticketing systems and knowledge-sharing platforms.

Future Responsibilities

• Own Azure environments and DevOps practices
• Act as primary point of contact for infrastructure & DevOps
• Drive automation and cloud operations

Qualifications

Essential

• Windows Desktop and Server administration (setup, maintenance, troubleshooting)
• MSSQL tuning and troubleshooting
• Proven experience in 2nd line or infrastructure support dealing with complex client problems
• Interest in DevOps practices, automation and CI/CD pipelines

Desirable

• Azure Cloud services
• SaaS platform or migration experience.
• Hands-on experience setting up or configuring tools that help manage IT or customer support

Why Join Us?

Join our customer to play a key role in impactful SaaS projects, with the chance to shape a brand-new support capability from the ground up. You'll receive mentoring to grow your skills in Azure and DevOps, work closely with senior leadership, and contribute to the direction of the company, all within a supportive team culture that partners with clients making a real social difference.

Salary : 35K - 45K DOE

Interested!?! Please send your up to date CV to Daisy Freeth & Dean Parkes at Crimson for immediate review

Not interested?! Do you know anyone that might be? Refer a friend for this role to earn 250 worth of vouchers.

Crimson are acting as an employment business in regards to this vacancy.