Infrastructure Support Engineer

Forged Solutions Group; Blaenavon; On-site; GBP 25,000 - 35,000; Full time

Job summary

A technology solutions provider located in Wales is seeking an Infrastructure Support Engineer to support end users and manage internal networks. The ideal candidate will possess strong troubleshooting abilities and excellent communication skills, while managing user accounts and performing routine server monitoring. This position demands effective time management and organizational skills, alongside essential IT qualifications.

Qualifications

• Strong troubleshooting skills for hardware, software, and connectivity problems.
• Ability to manage user accounts and backups.
• Experience with server monitoring and antivirus software.

Responsibilities

• Provide support for end users and internal network infrastructure.
• Troubleshoot and resolve hardware and software issues.
• Document procedures and maintain disaster recovery documentation.

Skills

Troubleshooting hardware issues

Network management

Communication skills

Organizational skills

Education

English and Maths at GCSE standard or equivalent

BTEC National Diploma in Computer Studies

NVQ Level 2 in IT Practitioners

Job description

As an Infrastructure Support Engineer, you will be working closely with the IT Manager to provide support for end users and internal network infrastructure.

On a day-to-day basis, you might be called upon to help colleagues with more basic IT needs. This will mean you’ll need to share your own knowledge to help others, including setting up new users and managing backups, security and passwords.

• Troubleshoot and resolve hardware, connection, printer and software issues.
• Check daily backup’s.
• Update network applications as required.
• Troubleshoot and resolve all problems encountered with hardware and software. Escalate requests to the appropriate party, as needed. Replace or repair defective parts and equipment.
• Ensuring antivirus software is installed and up to date on all machines.
• Perform routine server monitoring and performance benchmarking.
• Monitor and remove viruses, spyware, and other non-authorised software.
• Document procedures where appropriate.
• Maintain disaster recovery documentation.
• Complete ad-hoc projects as requested.

Minimum Criteria

• English and Maths at GCSE standard or equivalent
• Excellent organisational skills.
• Ability to build good relationships with colleagues.
• Confident enough to be able to challenge processes.

Qualifications And Experience (desirable)

• BTEC National Diploma in Computer Studies
• NVQ Level 2 in IT Practitioners.

Personal Skills And Abilities (Must Have)

• Ability to achieve deadlines and targets.
• Ability to work under own initiative.
• Excellent verbal and written communication skills.
• High self-motivation and determination to succeed.
• Excellent time management.