Infrastructure Specialist

WATCHES OF SWITZERLAND; City Of London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A luxury retail company in the UK is seeking a proactive IT Support Technician to join their IT team. You will ensure daily operations run smoothly and provide technical support throughout the business, handling desktop environments and Point of Sale (POS) equipment. Ideal candidates should have at least one year of experience in IT support, with strong troubleshooting skills in Windows environments and Office 365.

Benefits

Holiday Purchase Scheme

24/7 Employee Assistance Programme

24/7 Virtual GP service

Share Save Scheme

Enjoy your Birthday Off

Free Wellbeing Tools

Generous Discount Scheme

Enhanced Maternity Pay

Qualifications

• A minimum of one year of experience in an IT infrastructure role.
• Ability to work independently and collaboratively.

Responsibilities

• Provide day-to-day IT support across the business.
• Maintain desktop environments and Point of Sale equipment.
• Troubleshoot hardware and software issues.

Skills

Troubleshooting skills for Windows 10 and Windows 11

Troubleshooting skills Office 365

Knowledge of TCP/IP (DNS, DHCP etc)

Printer Troubleshooting

Proactive monitoring of environment and PCs

Experience supporting/using iPads/iPhones/Android devices

Excellent Communication Skills

Job description

Job Description

We’re looking for a proactive and skilled IT Support Technician to join our IT team. In this role, you’ll provide a stand‑alone IT infrastructure service, ensuring smooth day‑to‑day operations and technical support across the business.

You’ll also play a key part in maintaining desktop environments and supporting the build and maintenance of Point of Sale (POS) equipment across all fascias. From troubleshooting hardware and software issues to supporting VIPs, store teams, and office users via phone and in person, your work will be varied, hands‑on, and impactful.

This is a great opportunity for someone with at least one year of experience in an IT infrastructure role who thrives working both independently and collaboratively within a wider IT team.

About You

• Troubleshooting skills for Windows 10 and Windows 11
• Troubleshooting skills Office 365
• Knowledge of TCP/IP (DNS, DHCP etc)
• Printer Troubleshooting
• Proactive monitoring of environment and PCs using various tools
• Have experience supporting /using iPads / iPhones / Android devices
• Be able to offer appropriate user education on an individual basis as required
• Excellent Communication Skills

About Us

Did you know we’re a FTSE-250 retail company employing nearly 3,000 people across the UK, Europe, and the United States? We’re the UK’s leading luxury watch specialist with a significant presence in the US and a complementary jewellery offering. At the last count we have over 190 showrooms across the UK, US and Europe, including 77 dedicated mono‑brand boutiques in partnership with brands such as Rolex, OMEGA, TAG Heuer and Breitling plus seven‑e-commerce websites!

Our success is based on strong, long‑standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading‑edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams.

Watches of Switzerland Group has moved our headquarters to a new, state‑of‑the‑art office in Carlton Park, Leicester. The new 75,000 square foot office is located just outside of Leicester city centre and is home to over 500 employees. Surrounded by 32 acres of woodlands with facilities such as a mini market, team lounges, a multi‑faith room and a parent room.

Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do – we love to wow our clients and make every interaction with us special and memorable.

Some of Our Benefits

• Holiday Purchase Scheme
• 24/7 Employee Assistance Programme
• 24/7 Virtual GP service
• Share Save Scheme
• Enjoy your Birthday Off
• Free Wellbeing Tools
• Generous Discount Scheme
• Enhanced Maternity Pay

At Watches of Switzerland Group, we celebrate diversity and are committed to building an inclusive environment that embraces employees' unique backgrounds and perspectives. Your application will be reviewed anonymously, focusing solely on your qualifications, skills and experience.