Infrastructure & Security Support Specialist

Pioneering People; United Kingdom; Remote; GBP 25,000 - 30,000; Full time

Job summary

A forward-thinking tech company is seeking an Infrastructure & Security Support Specialist to provide support for AWS infrastructure and ensure security for government websites. The role offers up to £30K salary and is 100% remote, prioritizing a relaxed culture and career growth. Ideal candidates will have experience in IT support and a passion for cybersecurity.

Benefits

Salary £25K–£30K

100% remote working

Home office support

Company pension

Funded professional development

Qualifications

• Commercial experience in IT support (1st Line, Service Desk, or similar).
• Practical experience with AWS infrastructure and cybersecurity tools.
• Must be a UK resident and eligible to work in the UK.

Responsibilities

• Supporting and maintaining the AWS infrastructure for government websites.
• Providing 1st and 2nd line technical support.
• Applying security patches and updates for WordPress and Drupal sites.

Skills

IT support experience

AWS infrastructure knowledge

Problem-solving skills

Great communication skills

Tools

AWS

Docker

WordPress

Drupal

Job description

Overview

Infrastructure & Security Support Specialist | Up to £30K | 100% Remote | Relaxed Culture | Real Career Growth

Grow your skills. Build your confidence. Make an impact that matters.

At enCircle, we design, build, and manage secure digital services for UK Police Forces, Central Government, and Local Authorities. Since 2004, we’ve helped public sector organisations deliver online services that millions rely on every day — safely and reliably.

We’re now looking for an Infrastructure & Security Support Specialist — perfect for someone in 1st Line Support (or similar) who wants to learn, grow, and move towards 2nd Line, cloud infrastructure, and security work.

You’ll join a friendly, supportive team that values balance, trust, and personal development. We don’t micromanage — we help you grow at your own pace, providing the space, training, and encouragement to build a career you’re proud of.

Why You’ll Love Working Here

• Salary £25K–£30K (depending on experience).
• 100% remote working — we trust you to manage your time.
• Relaxed, down-to-earth culture with a focus on wellbeing.
• Home office support and company pension.
• Ongoing professional development and funded certifications (AWS, security, etc.).
• Work that makes a difference to how citizens access vital public services.
• Be part of a company that holds ISO 9001, ISO 27001, and Cyber Essentials Plus certifications.

Key Responsibilities of the Infrastructure & Security Support Specialist

• Supporting and maintaining the AWS infrastructure that powers live government websites.
• Providing 1st and 2nd line technical support to colleagues and clients.
• Assisting with applying security patches and updates for WordPress and Drupal sites.
• Helping monitor security alerts and incidents — learning from experienced engineers.
• Supporting Docker-based web environments (nginx, WordPress, Drupal, MariaDB).
• Learning how to meet key government security standards (ISO 27001, Cyber Essentials Plus).

What We’re Looking For

• Commercial experience in IT support (1st Line, Service Desk, or similar) with a clear track record of solving technical issues in live business environments.
• Practical, hands-on experience with AWS infrastructure and cybersecurity tools — we’re looking for candidates who have actively worked with AWS environments, not just studied or experimented with them.
• A curious mindset and eagerness to learn new tools and technologies.
• A calm, reliable approach to solving problems.
• Great communication skills and a team-first attitude.
• You must be a UK resident and eligible to work in the UK.

A Supportive Place to Build Your Career

At enCircle, we believe in growing together. You’ll be supported by approachable mentors, encouraged to ask questions, and given time to build your confidence and skills in a safe, trusted environment.

If you’re ready to take the next step in your IT career — and you want to do it somewhere that values people just as much as technology — we’d love to hear from you.

Apply now

Apply now and start your journey with a team that genuinely wants to see you succeed.