Infrastructure Operations Engineer - Band I - Technology - CSC

Counter Terrorism Policing; Stafford; On-site; GBP 42,000 - 48,000; Full time

Job summary

A national security agency in the UK is seeking an Infrastructure Operations Engineer to support their operations. This role involves managing infrastructure platforms, providing technical support, and ensuring best practices. Candidates should have a background in platform infrastructure support or cloud platforms and ability to quickly learn technical skills. The position offers a competitive salary and shift allowances.

Benefits

12.5% shift disturbance allowance

Location allowance of £1,928

Non-pensionable allowance of £1,000

Qualifications

• Background in platform infrastructure support or cloud platforms required.
• Ability to quickly learn technical skills is essential.
• Experience in working within an Agile service delivery team is beneficial.

Responsibilities

• Manage the operation of the Infrastructure Platforms.
• Provide technical support for National infrastructure.
• Ensure workload is effectively managed and issues escalated.
• Create and utilise technical documentation.
• Proactively monitor infrastructure environments to prevent issues.
• Drive continuous improvement across platforms.

Skills

Availability and capacity management

Information Security

Modern standards approach

Programming and build (software engineering)

Service Support

Systems Design

Systems Integration

Job description

Counter Terrorism Policing (CTP) relies on a wide range of technologies. As an Infrastructure Operations Engineer, you will support the Infrastructure services that underpin CTP operations to keep the country safe.

This role is aligned to the Infrastructure Operations Engineer role set out within the Digital and Data Profession Capability Framework (DDAT).

You will join a team of Infrastructure Operations Engineers, located east of Birmingham, with easy access to the M6 and M42. This is a fantastic opportunity to assist in working within a world class Platform Services Team, providing technical support for the network, from 7am to 7pm on weekdays. Compressed shift patterns are available allowing a 4-day working week. You’ll also join an on‑call rota, providing critical support, 24/7/365.

At this role level, you will:

Work with a ticketing system to action service requests, incidents, and changes to the infrastructure platforms. Adhere to best practices for infrastructure technologies. Work within a service management tool working through ticket workloads to SLA (Service Level Agreement) priority. You will work on a variety of platforms and tools so having the ability to quickly learn technical skills are key to your success.

The ideal candidate will have:

A background in platform infrastructure support or cloud platforms. The Infrastructure Operations Engineer will be part of an Agile service delivery team.

The Platform Services team is a key component of Counter Terrorism Police’s IT strategy which operational activities depend on.

Key Tasks

• Manage the operation of the Infrastructure Platforms.
• Provide technical support for National infrastructure relating to business as usual (BAU) and projects to ensure objectives are being met in line with CTP priorities.
• Ensure personal workload is effectively managed, prioritised and issues are escalated to line management, as necessary.
• Ensure adherence to required polices, standards, controls, and best practice.
• Create and utilise technical documentation to ensure all services are maintained and knowledge is shared.
• Proactively monitor infrastructure environments to help prevent issues arising.
• Help drive continuous improvement across platforms to ensure security and reliability.
• Ensure security procedures are followed, to comply with the relevant accreditation, procedures and/or guidance. Deputise for Senior Infrastructure Operations Engineers as required.

Key Skills

• Availability and capacity management - Monitor service components to ensure they meet business needs and performance targets.
• Information Security - Understand Information Security. Implement solutions and services with agreed security controls embedded.
• Modern standards approach - Implement the agreed standards and practices.
• Programming and build (software engineering) - Use agreed specifications to run programs or scripts using the correct standards and tools.
• Service Support - Demonstrate an understanding of service support.
• Systems Design - Use the appropriate design standards, methods and tools and ensure they are applied effectively.
• Systems Integration - Implement established standards and procedures across a service product life cycle.

How to apply

To begin your career at the Met, please click the "apply now" button below. The application process requires a comprehensive CV, a Personal Statement, and an online application form. In your Personal Statement, you should explain your interest in the position and illustrate how your skills and experiences make you a suitable candidate. Please note that you should not submit two copies of your CV, and ensure that your documents are saved in either PDF or Word format, clearly labelled as CV and/or Personal Statement.

Completed applications must be submitted by 23:55 on 9th December 2025.

Once received, your application will be reviewed against eligibility criteria, following this, your application will be reviewed by the hiring manager.

Following application review, successful candidates will be invited to interview. Interview dates will commence 6 weeks after the closing date.

The salary is broken down as £42,203 basic salary, which will increase annually until you reach the top of the scale £47,668. Plus, 12.5% shift disturbance allowance, a location allowance of £1,928 and a non-pensionable allowance of £1,000.