Infrastructure Operations Analyst

Civil Aviation Authority; England; Hybrid; GBP 40,000 - 45,000; Full time

Job summary

The Infrastructure Operations Analyst at Civil Aviation Authority will support day-to-day IT infrastructure in a hybrid Gatwick environment. You will ensure availability, performance and security of on‑premises and Azure services, working with platform teams on BAU operations.

The role requires at least 3 years in 3rd line infrastructure, strong AD, networking, VMware, Azure, Intune, and scripting with PowerShell.

Qualifications

• Minimum 3 years in a 3rd line Infrastructure Support or Operational role.
• Experience supporting Enterprise IT: AD, Networking, Windows/Linux, VMware, Azure/M365.
• Strong PowerShell scripting skills.

Responsibilities

• Support day-to-day BAU/Operations for on-premises and cloud infrastructure.
• Coordinate and perform Operational Support activities and provide technical expertise to the Platform Delivery team.
• Monitor systems usage and performance; ensure resources stay within limits.
• Handle incidents and changes per ITIL and SLA guidelines; provide input to change management.

Skills

Azure

PowerShell

VMware ESXi

Active Directory

Networking

Windows Server

Linux

Intune

DigiCert One

PKI

ITIL

Terraform

Cisco Meraki

Education

ITIL Foundation

Tools

Cisco Meraki

VMware vSphere

Azure Portal

Job description

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Infrastructure Operations Analyst

Date: 26 Sept 2026

Location: Gatwick, GB

Salary: £40,000 to £45,000 (dependent on experience)

Contract Type: Permanent – Full Time

Security Level: SC

Location: Gatwick – Hybrid

Visa Restrictions: This position does not offer visa sponsorship

Closing Date: Friday 16th October 2026

Interview Date: w/c Monday 26th October

We are the UK's aviation and aerospace regulator and recognised as a world leader in its field. Our activities are diverse, enabling the aviation industry to meet the highest safety standards, and we pride ourselves on our ability to adapt to the constantly evolving aviation environment.

The Role

The Infrastructure Operations Analyst is responsible for the day-to-day support of Operational IT Infrastructure Services.

The Infrastructure Operations Analyst is responsible for ensuring that the service requirements of the business are met, with the primary drivers being the Availability, Capability and Manageability of services.

This support role will include supporting and maintaining traditional on-premises and cloud Infrastructure primarily day to day BAU/Operations including vulnerability management. The role will involve supporting and administering Azure services within a hybrid infrastructure environment, working closely with platform teams to maintain secure, resilient and highly available services.

Technical Environment

• Systems administration of the specified infrastructure and technologies including troubleshooting, configuration and deployment as required
• Ensure CAA Infrastructure environments are up to date by undertaking updates, upgrades, fixes and maintenance where required. Undertake scheduled preventative maintenance out of hours in line with available tools
• Responsible for the delivery of IT infrastructure in line with the company's business goals
• To coordinate and perform Operational Support activities including the provision of technical expertise to assist in efficient and effective Infrastructure and the associated environments
• Assist in IT Infrastructure Projects. Act as project resource to assist the Platform Delivery team in delivering projects or changes where applicable and to allow for knowledge transfer into support
• Monitor systems usage and performance to ensure that resources are used efficiently and that the required resource usage does not exceed those available
• Responsible for providing input into the optimisation of infrastructure system management approaches through an understanding of evolving business needs and technology capabilities
• Management of incidents and changes allocated by the Service Desk using the EasyVista ITSM platform
• Progress changes and work orders in line with defined change management process
• Ensure that all calls and changes are dealt with and within agreed SLA’s
• Resolution of hardware problems via the appropriate supplier.
• Ensure that problems arising are dealt with and users are kept informed.
• Incidents and Change kept updated regularly
• Provide on-call support as part of a rota, to be able to respond at short notice to high-priority incidents out of hours.

About You

• Minimum 3 years in a 3rd line Infrastructure Support or Operational role
• Relevant technical knowledge and experience of supporting and managing Enterprise Information Technologies, specifically Active Directory, Networking (LAN, WAN, DHCP, DNS), Operating Systems (Windows, Linux), Server/Application Virtualisation (VMWare), Azure/M365 services
• Good scripting language skills from using tools such as PowerShell
• Demonstrable knowledge and experience of supporting key technologies deployed within the CAA environment including Intune, VMware, Azure, Active Directory, M365, and Cisco Secure Access/Meraki
• Experience in vulnerability management using tools such as Tenable and Defender
• Experience in managing and updating firmware for Cisco Meraki switches, ESX hosts, and other similar hardware would be an advantage
• Understanding and/or experience using Terraform code in Azure would be an advantage
• Experience with Certificate Lifecycle Management and PKI using DigiCert One
• Methodical and organized
• The ability to work under pressure
• Good interpersonal skills with the ability to communicate with staff and management at all levels
• Be self-motivated and can motivate and influence others.
• Operational experience of infrastructure environments embracing the following technology platforms:
• Windows Server 2008/2012/2016/2019/2022
• Active Directory Services
• Azure technologies inc. configuring, supporting, maintaining and administering Intune (Autopilot, Intune policies and configuration) and other Azure admin center and services (Teams, Defender etc.)
• Networking (working knowledge of DHCP, DNS, LAN/WAN technologies)
• Powershell
• Virtualisation (VMware ESXi 8.x/9.x)
• DigiCert One Certificate Lifecycle Management
• Maintaining/updating hardware inc. ESX hosts and Cisco switches
• Formal technical accreditation in Infrastructure technology (Cisco, Microsoft, etc).
• Formal ITIL accreditations to Foundation level.

Additional Information

For many appointments within the CAA, these roles require access to operationally sensitive infrastructure and/or Nationally Protected information. For these roles the post holders must undergo National Security Vetting and achieve the appropriate level of clearance.

SC - To be vetted we will usually expect a reasonable period of residency in the UK so that meaningful checks can be undertaken.For this role t his will need to be 5 years.

If you do not meet these requirements, we may not be able to accept your application.

The CAA values high ethical standards and personal integrity among employees. If invited for interview you will be asked to complete a declaration of interest.

Relocation & Property

The CAA will be relocating from Aviation House (Our Gatwick Office) to new premises in a few years’ time. Our move is driven by strategic, operational and environmental considerations.

We will be moving to a new local home, up to a 15-mile radius of Aviation House, to minimise disruption for our valued colleagues and customers.

We are now working with colleagues and visitors to understand what we need in our new office, before we start our property search. We will sell Aviation House and land, vacate the site and move to new premises, but we do not expect to move before 2028

Inclusive Recruitment

We are committed to building a diverse and inclusive workforce and welcome applications from all backgrounds. As a Disability Confident employer, candidates who meet the minimum requirements will be guaranteed an interview. Find out more about the Disability Confident Scheme . If you require any adjustments during the recruitment process, please let us know.

Use of Artificial Intelligenceby candidates in the CAA recruitment process

We recognise that many of our candidates find Artificial Intelligence to be a useful tool to support your application, however, all examples and statements provided must be truthful, factuallyaccurateand taken directly from your own experience. Where plagiarism has beenidentified(presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be rejected on that basis.

Working With Us

Explore What We Offer section on our careers website to find out about our benefits and how we support work-life balance.

Our Values

Do The Right Thing, Never Stop Learning, Build Collaborative Relationships, Respect Everyone – For more information please Click Here

Closing Date: Friday 16th October 2026

Interview Date: w/c Monday 26th October