Infrastructure Manager

NatWest Group; City of Edinburgh; On-site; GBP 60,000 - 90,000; Full time

Job summary

NatWest Group seeks an Infrastructure Manager responsible for the operational health of technological platforms, ensuring service efficiency and innovation. This role emphasizes collaboration, risk management, and continuous improvement within an Agile setting. Ideal candidates will possess strong communication skills and a technical background to lead effectively.

Qualifications

• Knowledge of relevant industry standard toolsets and processes for customer service improvement.
• Solid background working in Agile or DevOps environments.
• Experience in platform compliance and operational principles.

Responsibilities

• Drive team's activities to maintain platform integrity in line with technical roadmaps.
• Encourage innovation to enhance customer outcomes.
• Plan and execute work within the platform responding to feature development requests.

Skills

Technical knowledge

Excellent communication skills

Collaboration and stakeholder management

Agile or DevOps experience

Understanding of risk and controls

Job description

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Join us as an Infrastructure Manager

• We're looking for an Infrastructure Manager to join us in shaping our bank of the future through innovation and technological advancement
• You'll ensure the operational health of the platform, covering all aspects of service, risk, cost and people
• With a broad spectrum of technology at your fingertips, you'll help to put the bank at the forefront of innovation by simplifying our services and creating the best experience possible

What you'll do

As an Infrastructure Manager, you'll be assisting with delivering a robust production management service for relevant infrastructure platforms. You'll be maintaining the platforms' operational stability and performance of technology, including maintaining any systems utilities and tools provided by the platform that are consistent with the service management and risks and controls framework and processes.

Day-to-day, you'll be:

• Driving the team's activities to make sure that the platform integrity is maintained in line with technical roadmaps
• Encouraging innovation to develop a continual improving implementation approach at a deliverable pace, making sure that the priorities of stakeholders are delivered and support customer outcomes
• Planning and executing work within the platform and making sure that feature development requests from cross platform initiatives are responded to on time
• Articulating, championing and planning the frequent delivery of business value and customer enhanced experience, providing clear leadership to the teams to understand and focus on customer outcomes
• Seeking out opportunities to simplify the platform architecture, services and customer solutions, and guarding against introducing new complexities

The skills you'll need

Innovation and customer experience sit at the heart of this role, so we're looking for someone with knowledge of relevant industry standard toolsets and processes to drive up customer service within an IT environment.

You'll also bring:

• Technical knowledge, including platform, technology, products and domains
• An understanding of operational principles
• Excellent communication skills, with the ability to communicate complex technical concepts clearly to colleagues, including management level
• Good collaboration and stakeholder management skills
• A solid background working in an Agile or DevOps environment with continuous delivery and continuous integration
• An understanding of risk and controls to maintain platform compliance
• An understanding of where controls can be simplified and improved