Infrastructure Engineer - Global NOC

JAM IT Consultancy Ltd; United Kingdom; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading IT consultancy in the United Kingdom is seeking an IT Infrastructure Support Engineer to join their Operations team. This position requires monitoring key services within a global Network Operations Centre, troubleshooting incidents, and collaborating internationally. Candidates should have a Bachelor's degree in a relevant field and experience in infrastructure support. Flexibility for international travel is necessary. This is an opportunity to make a meaningful impact in the team.

Qualifications

• Good experience in a commercial infrastructure support role.
• Experience troubleshooting technical issues.
• Keen to learn and progress in support roles.

Responsibilities

• Troubleshoot technology incidents from alert to resolution.
• Use tools to create alerts and troubleshoot issues.
• Track unresolved alerts/incidents to ensure SLAs are met.

Skills

Troubleshooting technology incidents

Experience with OpsView & Splunk

Customer support skills

Infrastructure support experience

Education

Bachelor's Degree in a STEM or related field

Job description

A leading IT consultancy in the United Kingdom is seeking an IT Infrastructure Support Engineer to join their Operations team. This position requires monitoring key services within a global Network Operations Centre, troubleshooting incidents, and collaborating internationally. Candidates should have a Bachelor's degree in a relevant field and experience in infrastructure support. Flexibility for international travel is necessary. This is an opportunity to make a meaningful impact in the team.