Infrastructure Engineer

Encore Capital Group; West Malling; Hybrid; GBP 53,000 - 64,000; Full time

Job summary

A financial services firm located in the UK is seeking an experienced Infrastructure Engineer to maintain and evolve its hybrid cloud infrastructure. The role involves providing 3rd line support across various platforms, ensuring systems are reliable and secure. Candidates should have strong expertise in Windows, PowerShell scripting, and experience in financial services. A competitive salary of up to £63,500 and hybrid working conditions are offered.

Benefits

Competitive salary

Fantastic bonus scheme

Discount and cashback on high-street shops

Private health insurance

Qualifications

• Strong expertise in Windows Server and Desktop platforms.
• Experience scripting in PowerShell or similar.
• Knowledge of Citrix (AppLayering, DaaS, VDI’s, Netscaler Load balancer).
• Experience with VMware (ESXi, vCenter, vSAN).
• Knowledge of Microsoft Exchange (2016/2019 Hybrid), Office 365.
• Experience with Dell Servers & Blade hardware (Dell OME, iDRAC).
• Experience with NetApp SAN storage or similar.
• Experience in Backup Management.
• Expertise in Active Directory (Group Policy, DNS, DHCP, Hardening) and Azure Entra AD.
• Familiarity with Windows/SQL clustering and Always On configuration.
• Strong documentation and communication skills.
• Understanding of ITIL processes and service management.

Responsibilities

• Support service availability, assisting during major incidents.
• Support resolution of high-impact or complex technical issues.
• Drive escalation tickets to timely resolution.
• Provide technical input for project delivery.
• Ensure security in solution design and operations.
• Deliver vulnerability and patch management.
• Monitor and troubleshoot infrastructure.
• Contribute to IT governance.
• Support audit and compliance activities.
• Operate within ITIL frameworks.

Skills

Windows Server and Desktop platforms

PowerShell scripting

Citrix

VMware (ESXi, vCenter, vSAN)

Microsoft Exchange (2016/2019 Hybrid), Office 365

Dell Servers & Blade hardware

NetApp SAN storage or similar

Backup Management

Active Directory (Group Policy, DNS, DHCP)

Windows/SQL clustering

Documentation and communication skills

Understanding of ITIL processes

Job description

Are you a proactive and technically skilled Infrastructure Engineer looking for your next challenge? We’re hiring an Infrastructure Engineer to help maintain and evolve our hybrid cloud infrastructure in a fast-paced, demanding business environment. This hands‑on role sits within our IT Operations function and focuses on delivering robust technology services across Cabot Credit Management with a particular emphasis on UK operations.

You’ll be providing 3rd line support across a wide range of infrastructure platforms, collaborating with internal and external stakeholders to ensure our systems are secure, scalable, and reliable. If you thrive on troubleshooting, system optimisation, and driving innovation and have experience in financial services, this could be the perfect opportunity for you.

What you can expect as an Infrastructure Engineer:

• Salary of up to £63,500
• Perm
• Hybrid role from our Kings Hill office, ME19 4UA.

Not only are we offering a competitive salary and a fantastic bonus scheme, you’ll also be entitled to loads of great benefits including discount and cash back on hundreds of high‑street shops and private health insurance, plus much more.

Key responsibilities include:

• Support service availability including assistance during major incidents
• Support resolution of high‑impact or complex technical issues, including out‑of‑hours support
• Drive escalation tickets to resolution in a timely manner
• Provide technical input and support for internal and external project delivery
• Ensure a security focused approach is embedded in solution design and daily operations
• Deliver vulnerability and patch management across infrastructure, performing preventative maintenance
• Monitor and troubleshoot infrastructure
• Contribute to IT governance across technology, services, processes, and information security
• Support audit and compliance activities, including Sarbanes‑Oxley, PCI‑DSS, ensuring adherence to IT controls
• Operate within ITIL frameworks, supporting change, incident, and problem management
• Maintain up‑to‑date knowledge of infrastructure technologies and industry trends

We are looking for someone with:

Essential:

• Strong expertise in Windows Server and Desktop platforms
• Experience scripting in PowerShell or similar
• Citrix (AppLayering, DaaS, VDI’s, Netscaler Load balancer)
• Experience with VMware (ESXi, vCenter, vSAN)
• Microsoft Exchange (2016/2019 Hybrid), Office 365
• Worked with Dell Servers & Blade hardware (Dell OME, iDRAC)
• NetApp SAN storage or similar
• Backup Management
• Active Directory (Group Policy, DNS, DHCP, Hardening), Azure Entra AD
• Windows/SQL clustering with exposure to Always On configuration
• Strong documentation and communication skills
• Understanding of ITIL processes and service management

Desirable:

• Veeam backup solutions
• Hyper Converged Infrastructure (VxRail, NSX, Aria Operations for Networks, Logs)
• Azure administration (servers, storage, networking, Intune)
• Linux Administration
• Monitoring tools (e.g., PRTG)
• Ivanti patching and deployment

What happens next?

If this sounds like you and you’d like to join our rapidly expanding company that offers excellent career progression, then apply now!

Working for Cabot:

You’ll be working for an award winning; Investors in People Gold accredited organisation. We’re passionate about the ethical treatment of our customers and employees. Our mission is to create pathways to economic freedom. Our vision is to make credit accessible by partnering with our consumers to restore their financial health.

Diversity and inclusion

are very important to us at Cabot, and we value a multitude of diverse talent within our business. We want everyone to be themselves at work and encourage a culture that includes everyone. Our policies ensure that every candidate and employee are treated fairly and with equal opportunities.

At Cabot we are highly regulated by our clients, as such, any successful candidates will have to undergo a basic credit check and criminal background check. Please note that we are unable to proceed to interview stage if a CCJ, IVA or Bankruptcy appears on a credit file, or if you do not have full right to work in the UK – we are unfortunately unable to offer sponsorship.