Infrastructure Engineer

RLDatix; Milton Keynes; Hybrid; GBP 52,000 - 76,000; Full time

Benefits offered by this job

Private health insurance

Group accident insurance

Employee Assistance Program (EAP)

Loyalty Awards

Job summary

RLDatix, a global healthcare IT provider, is seeking an Infrastructure Engineer to support and enhance our corporate systems infrastructure. You will troubleshoot issues, maintain uptime, and implement practical solutions that keep finance and strategic operations running smoothly.

Join a team of engineers and analysts in a hybrid role with a Skopje office commute. You’ll apply Azure, Windows Server, and IAM knowledge to support secure, compliant infrastructure and produce user-friendly guidance.

Qualifications

• Experience with enterprise IT infrastructure.
• Experience in regulated environments such as healthcare or SaaS is a plus.
• Hybrid work model with ability to commute to Skopje office.

Responsibilities

• Resolve routine user issues and maintain system uptime for business-critical infrastructure.
• Apply troubleshooting methods to identify root causes and implement practical solutions.
• Create clear technical guidance and documentation for end users and stakeholders.
• Support ticket processing and system administration tasks to meet SLAs.
• Monitor technology trends to identify opportunities for improvement.

Skills

Azure cloud

Windows Server

Identity & access mgmt

Networking fundamentals

End-user support

Documentation & communication

Tools

Azure AZ-900

Azure AZ-104

Microsoft 365 / Entra ID

ITIL Foundation

Job description

RLDatix (RLD) is on a mission to help raise the standard of care…everywhere. Trusted by over 10,000 healthcare organizations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers who deliver it.

Joining TeamRLD means being part of a global effort of over 2,000 team members in making a difference in healthcare…every day.

We're searching for a Skopje-based Infrastructure Engineer to join our Corporate Systems Infrastructure team, so that we can support and enhance the technology platforms that keep our business-critical systems running seamlessly. The Infrastructure Engineerwill apply foundational technical knowledge to troubleshoot routine technical issues, deliver high-quality user support, and develop practical solutions that maintain operational continuity — directly impacting the effectiveness of our finance and strategic operations.

How You'll Spend Your Time

• Utilise established technology tools to resolve routine user issues and maintain system uptime in order to keep business-critical infrastructure operating reliably for immediate teams.
• Apply systematic troubleshooting methodologies to examine technical challenges, identify root causes of operational problems, and develop practical solutions that uphold system effectiveness.
• Craft clear, accessible technical messages for end users and stakeholders in order to translate complex information into guidance, user guides, and technical documentation.
• Support the timely processing of technical support cases and system administration tasks to meet service level expectations and contribute to continuous quality improvement across infrastructure support routines.
• Monitor emerging technology trends and software evolutions relevant to Corporate Systems infrastructure in order to identify opportunities for integration, enhancement, and system improvement.

What Kind of Things We're Most Interested in You Having

• Strong foundational experience in enterprise IT infrastructure, including cloud platforms (preferably Microsoft Azure), Windows Server environments, identity and access management, networking fundamentals and endpoint/device management.
• Proven success in applying systematic troubleshooting approaches to resolve technical issues and maintain operational continuity for business-critical infrastructure. Relevant certifications such as Microsoft Azure Fundamentals (AZ-900), Azure Administrator (AZ-104), Microsoft 365 / Entra ID administration, or ITIL Foundation are advantageous.
• In-depth knowledge on how to work within regulated or compliance-driven environments such as healthcare, SaaS or enterprise corporate IT, with an understanding of operational controls, data protection principles like GDPR, and audit-ready infrastructure practices.
• Ability to commute to our Skopje office on a hybrid basis.
• Sincere interest in making a positive change in healthcare through innovative technology and secure, reliable infrastructure.
• A knack for working collaboratively within cross-functional teams spanning senior engineers, analysts, and service owners, with strong communication skills and the ability to translate technical concepts clearly for diverse stakeholders.

By enabling flexibility in how we work and prioritizing employee wellness, we empower our team to do and be their best. Key benefits include private health and group accident insurance, an Employee Assistance Program (EAP) for confidential support, and Loyalty Awards for long-service employees.

RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition protected by law.

As part of RLDatix's commitment to the inclusion of all qualified individuals, we ensure that persons with disabilities are provided reasonable accommodation in the job application and interview process. If reasonable accommodation is needed to participate in either step, please don't hesitate to send a note to [e-mail].

Salary offers are based on a wide range of factors including location, relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also taken into consideration.