Infrastructure Engineer

Emplyfy; Horsham; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

40 days paid holiday

Job summary

Emplyfy is seeking an experienced Infrastructure Engineer to support customer environments across a hands-on role, combining remote support with regular on-site visits in Horsham. The role covers Microsoft technologies, hardware, software and security in a fast-paced services environment.

You will deploy, test, maintain and troubleshoot hardware and software, document work, and manage incidents through the ticketing system while maintaining service levels.

Qualifications

• At least 5 years in an IT role with hands-on infrastructure experience.
• Cyber Essentials and GDPR security implementation mandatory.
• Microsoft 365 core services including Email, SharePoint, Teams and OneDrive mandatory.
• Experience with Intune and RMM platforms.
• Strong knowledge of network infrastructure (routers, switches, DHCP/DNS, TCP/IP, VLANs, firewalls).
• Windows Server 2016/2019/2022 with Group Policy and security config.
• Azure administration and system implementations.
• Windows 10/11 and macOS client deployments.
• Excellent communication and customer-service mindset.
• Ability to work independently and manage incidents.

Responsibilities

• Provide technical assistance to customers and act as a reliable point of contact.
• Attend customer locations to diagnose faults and perform repairs.
• Manage support incidents and requests through the ticketing system.
• Provide timely updates and maintain agreed service levels.
• Escalate critical issues to Management as appropriate.
• Review workload daily and take ownership of actions.
• Monitor customer infrastructure to ensure operational requirements.
• Deploy, test, maintain and troubleshoot hardware and software.
• Document technical work and keep service tickets up to date.
• Take ownership of urgent incidents, remote or on-site.

Skills

Customer support

Troubleshooting

Communication

Independent work

Team collaboration

Tools

Intune

RMM

DNS

VPN

Job description

Join an established technology organisation providing managed IT services to some of the market's most recognised companies. Our client is looking for an experienced Infrastructure Engineer to support customer environments across a varied and hands-on technical role.

The successful candidate will combine remote support with regular customer-site activity, working across infrastructure, Microsoft technologies, hardware, software and security.

Your Responsibilities

Provide technical assistance to customers and act as a reliable point of contact.

Attend customer locations to diagnose faults, carry out repairs and complete scheduled maintenance.

Manage support incidents and requests through the company's ticketing system.

Provide customers with timely updates and ensure agreed service levels are maintained.

Escalate critical technical problems to Management when appropriate.

Review workload and priorities each day and take ownership of required actions.

Monitor customer infrastructure and system environments to ensure they remain operational and meet business requirements.

Deploy, test, maintain and troubleshoot hardware and software.

Accurately document technical work and maintain up-to-date service tickets.

Take ownership of urgent incidents, whether handled remotely or at a customer site.

40 days' paid holiday annually.

You will need at least 5 years' experience in a relevant IT role, with a strong technical background covering:

Cyber Essentials and GDPR security implementation (mandatory).

Microsoft 365 and its core services, including Email, SharePoint, Teams and OneDrive (mandatory).

Intune, RMM platforms and telephone/communications systems.

Network infrastructure and connectivity, including routers, switches, APs, DHCP, DNS, TCP/IP, VLANs and firewalls.

Working collaboratively with external suppliers and technical service providers.

IT processes, procedures and industry best practices.

Windows Server 2016, 2019 and 2022, including Group Policy and security configuration.

Azure administration and system implementations.

Windows 10, Windows 11 and Mac.

Client builds, imaging and deployment.

Excellent written and verbal communication with a strong customer-service mindset.

Strong analytical and troubleshooting skills and the ability to work independently.

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Infrastructure Engineer • Horsham, WSX, GB