Infrastructure Engineer

Thales Group; Doncaster; On-site; GBP 45,000 - 75,000; Full time

Benefits offered by this job

Private medical insurance

Buying or selling annual leave

Cycle to work schemes

Employee discounts

Paid volunteering day

Stocks and shares

Annual bonus

Job summary

Thales Group in the United Kingdom is seeking an experienced Infrastructure Engineer to oversee run and project activities across the Thales Infrastructure estate, including core platform services, virtualization, and private cloud environments. This onsite role operates within an air-gapped environment and focuses on supporting, maintaining, and delivering server infrastructure and private cloud services.

Candidates should have a Bachelor degree or 3+ years in a third-line support role, strong

Qualifications

• Bachelor degree or minimum 3 years in a third-line support role.
• Desirable: professional certifications (ITIL, vendor certs).
• Strong VMware, storage (NetApp), Linux and Windows Server knowledge.

Responsibilities

• Working on incidents and tasks based on SLA / KPI.
• Maintenance of the infrastructure estate including patching.

Skills

VMware infrastructure

Linux (Red Hat)

Windows Server

Network fundamentals

Scripting (PowerShell)

Ansible

Terraform

Education

Bachelor Degree

ITIL Foundation

Professional certification (Desirable)

Tools

NetApp Storage

VSAN

NSX

Cisco/HP/Dell hardware

Job description

updates, fault finding. Planning and remediation of obsolete infrastructure on the with other teams to diagnose complex issues. Action life cycle events based on the infrastructure roadmap following the change management process. Creating and maintaining accurate records of Infrastructure services and assets, including of technical solutions to meet specification and changes contributing to service improvement and systems management. Participation in Service Transition process and activities. Working within a team or independently to create and implement technical changes. Identifying service inadequacies and contributing to the Customer Service Improvement Plan. Maintaining understanding of current and emerging infrastructure technologies. Working closely with CSOC in the event of received intelligence or other duties commensurate with the grade or deemed appropriate by the Local Chapter Lead or Product Owner.

Typical Routines: Raising Request for Changes. Carrying out detailed investigation and produce reports. Updating system own knowledge and desire to develop new technical skills under own infrastructure and proactively responding to alerts.

Person Specification

Bachelor Degree or minimum 3 years experience in a third line support role.

Desirable: Professional certification. Broadcom VMware Certified Professional. MCP/MCSA/MCSE/RHCSA. ITIL Foundation certificate.

Work Experience, Skills and Knowledge

• Good organisational and communication skills.
• Communicate effectively at different levels working collaboratively to a common goal.
• Ability to improve the processes and tools used on a daily basis.
• Desire to contribute to continual service improvements.
• Experience in analysing issues to diagnose faults or anomalies.
• Strong knowledge of VMware infrastructure – ESX, VSAN, NSX, VRAN.
• Netapp Storage solutions.
• Backup and DR solutions.
• Server hardware including Cisco, HP, Dell.
• Network technology including Switching, Routing, Firewalls, ISE, load balancers.
• Linux technology including Red Hat, Satellite.
• Windows Server operating systems.
• PowerShell, bash, Ansible, Terraform.

Qualities, Abilities and Aptitudes

• Professional, Positive, customer focused attitude.
• Flexible working attitude, prepared to work outside of service hours if required.
• Motivated and committed.
• To be open and honest.
• Team Player.
• Must be able to work under own initiative with little or infrequent supervision.
• Able to create and manage positive working time management.
• Comfortable working to deadlines.
• The ability to multi-task, prioritise workloads effectively and be able to deal with a variety of tasks.
• The ability to accurately prioritise new incidents.

Security Clearance Requirement

Due to the nature of the work that we do at Thales, many of our roles are subject to security restrictions. This role requires Security Clearance (SC). It would be advantageous if currently held, however, if not currently held, it is a requirement that the successful applicant undergo, achieve, and maintain SC.

Location

Cheadle, United Kingdom.

Thales is a global technology leader with more than 83,000 employees on five continents. With over 7,500 people in the UK, operating across defence, space, aerospace, and digital security, we help build a future we can all trust. Thales supports the security and stability of our nation by providing extraordinary technology to our customers, as well as delivering social value to the UK with our products and services.

Purpose of this role

Responsible for overseeing run and project activities across the Thales Infrastructure estate, including core platform services, virtualisation, and private cloud environments. This is an onsite role operating within an air-gapped environment. The primary focus is the support, maintenance, and delivery of the server infrastructure, private cloud services, and associated technologies.

Main Duties and Responsibilities

• Working on Incidents and tasks based on SLA / KPI.
• Maintenance of the Infrastructure estate including patching.

Clearance prior to commencing employment. To be eligible for full SC, you generally need to have resided in the UK for the last 5 years. In some circumstances, a minimum of 3 years' residence in the UK over the last 5 years may be accepted, with additional overseas checks. Please visit the UKSV website for further guidance: .

Thales, we ensure equal opportunities, pay and working conditions for all.

Benefits

• Private medical insurance.
• Buying or selling annual leave.
• Cycle to work schemes.
• Employee discounts.
• Paid volunteering day.
• Stocks and shares.
• Annual bonus.
• Much more depending on the role.

We are committed to creating a workplace where everyone feels valued for who they are and the unique strengths they bring.

Summary

Location: Cheadle; Manor Royal Crawley; Carolina Court Doncaster. Type: Full time.