Infrastructure Engineer

Acorn Care and Education; Bolton; Hybrid; GBP 45,000 - 50,000; Full time

Job summary

A progressive education provider is looking for an experienced Infrastructure Engineer in Bolton. This role offers a hybrid work model, allowing you to work 80% of the hours while earning full pay. Responsibilities include supervising network implementations and troubleshooting technical issues. Candidates should have a degree in IT or relevant experience in an infrastructure role. Join a team committed to innovation and well-being.

Benefits

Life Assurance

Pension scheme

Mental health support

Enhanced maternity and paternity leave

Flexible benefits options

Qualifications

• 3 to 5 years of experience in a 3rd line/Infrastructure role.
• Strong problem-solving skills.
• Experience in supporting technical projects.

Responsibilities

• Supervise the implementation of network technologies.
• Ensure high availability of platforms.
• Troubleshoot escalated infrastructure issues.

Skills

IT infrastructure understanding

Customer service skills

Problem-solving

Attention to detail

Communication skills

Ability to work under pressure

Education

IT Degree or working towards one

Professional qualifications (Microsoft Stack, Azure, MCSA, CCNA)

Tools

Microsoft 365

Windows Server 2016-2025

Active Directory

EntraID/InTune

Cisco Meraki

Job description

Overview

We’re reimagining work/life balance – and you could be part of it. At OFG, we're proud to be part of the 4-Day Working Week trial – a bold step toward giving our teams more time to recharge, refresh, and enjoy life outside of work. That means you could be working 80% of your usual hours, while still earning 100% of your pay. If the trial proves successful, we’ll roll out the 4DWW across the Group – making now the perfect time to join #TeamOFG and help shape the future of work.

Job Title: Infrastructure Engineer

Salary: £45,000 - £50,000 per annum (depending on experience and qualifications)

Hours: 37.5 hours per week, Monday - Friday

Location: Bolton – Hybrid working – 2 days per week in the Bolton office

Key Responsibilities

• Supervise and participate in the implementation of technologies and platforms supporting a complex corporate network infrastructure.
• Ensure high availability of on-premises platforms that support internal employee business functions and external customer contact.
• Troubleshoot and remediate escalated and infrastructure level issues impacting the operation of the business.
• Provide direction and supervision of resellers and partners on the design and support of systems in local and remote offices.
• Assist the planning and implementation of new or improved network integrations following business acquisition or expansion.
• Serve as one of the primary points of contact for suppliers and service providers.
• Manage and monitor the business server infrastructure based primarily on Microsoft and Hyper-V technologies.
• Manage and monitor the business network infrastructure based primarily on Meraki and Ubiquiti products.
• Manage the configuration and monitor the Wide Area Network and network devices.
• Assist the planning and delivery of improvements to the way we operate Microsoft 365 across the group including tenant to tenant consolidation and the use of cross-tenant configuration enabling colleague collaboration.
• Document the design, operation and troubleshooting of technology platforms and procedures.
• Mentor, educate and knowledge transfer to members of the IT team.
• Perform all activities in keeping with established change management and approval procedures.
• Manage the Infrastructure license provision.
• Support the business and the information security team in its cyber security improvements.
• Other special projects and technology initiatives as required.

Experience, Skills & Qualifications

Essential

• Between 3 to 5 years in a 3rd line/Infrastructure role experience within a technical support desk or MSP.
• Holds a professional qualification (Microsoft Stack, Azure, MCSA, CCNA etc) or an IT Degree or working towards one.
• Strong knowledge of working within an ITIL framework.
• Strong understanding of IT infrastructure.
• Demonstrated efficient and effective use of problem-solving and task prioritization to solve complex challenges.
• Demonstrated history in supporting technical projects.
• Strong customer service skills.
• Strong attention to detail, the ability to follow processes and procedures and take ownership of tasks or issues.
• Excellent communication, organisational and interpersonal skills.
• Ability/willingness to learn, prioritize workload and meet tight deadlines.
• Ability to work on own initiative, tackle tasks proactively, address and resolve problems and able to follow a methodical approach to service issues.
• Contributes to, supports, and works within the team.
• Ability to work well with challenging customers and under pressure.
• Experience in supporting Windows Server 2016-2025 and Windows 10/11
• Experience in managing Active Directory
• Experience in managing Microsoft 365 services such as Exchange, Sharepoint and Purview
• Experience in supporting EntraID/InTune managed solutions
• Experience in supporting firewalls
• Extensive knowledge and troubleshooting experience of enterprise networks, VLANs, routing, switching and IP addressing.
• Understanding of virtualization
• Solid understanding of LAN/WAN technologies
• Experience of managing Apple devices in the Enterprise

Desirable

• Experience of JAMF MDM
• Cisco Meraki Experience
• Azure Infrastructure experience
• VOIP/Telephony solutions
• Experience of managing educational web content filtering solutions

Please be aware you would will be expected to travel to schools and office locations in the UK when required and potentially stay overnight.

Why join Outcomes First Group?

Benefits

Your health and wellbeing are important to us, so you’ll get an exceptional reward package including:

• Life Assurance
• Pension scheme with options to increase your contributions
• “Your Wellbeing Matters” – access to a wide range of first-class mental health support services and physical health checks
• Family Growth Support - inclusive benefits package covering enhanced maternity and paternity leave, along with paid fertility treatment support.
• And a market-leading benefit offering through our Flexible Benefits Platform, Vista, enables you to choose the package that’s right for you, including:
• A wide range of health, wellbeing, and insurance benefits
• 100’s of discount options valid in the UK and abroad
• Cycle to Work Schemes
• Electric Car Purchase Scheme
• Critical illness cover

We are committed to safeguarding and promoting the welfare of children and young people and we expect all employees to share this commitment and undertake appropriate checks.

All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS.

We are an Equal Opportunities Employer.

Please note: 4DWW is subject to successful completion of your probation period and is not a contractual benefit.

We reserve the right to close the vacancy early if we receive a high volume of suitable applications.