Infrastructure Cloud Consultant (Previous Relevant Experince is Required)

Telent; Camberley; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading technology firm is looking for a Cloud Engineer to join their high-performing Engineering Team. This hybrid role requires a skilled professional to act as a cloud representative for client accounts, focusing on managing cloud infrastructure and resolving incidents. You will be pivotal in ensuring the client's needs are met effectively, bringing both technical expertise and customer-focused insights. The position is based in the UK, with a commitment to maintaining critical infrastructure.

Qualifications

• Experience with cloud infrastructure and services.
• Strong analytical skills.
• Ability to communicate effectively with technical teams.

Responsibilities

• Act as the cloud representative for assigned customer accounts.
• Serve as the internal onsite escalation point for support issues.
• Maintain visibility of cloud service incidents and ensure timely updates.

Skills

Cloud expertise

Problem-solving

Customer-focused

Tools

Cloud platforms

Infrastructure as a Service (IaaS)

Job description

Job Description

Read the overview of this opportunity to understand what skills, including and relevant soft skills and software package proficiencies, are required.

Cloud Engineer

When you join our Engineering Team at Telent, you'll be empowered to innovate and drive common solutions, working closely with technical experts who are proud of the impact their work makes. Come join a highperforming team doing complex and critical work. Help build and keep the nation's critical infrastructure connected and protected 24 / 7.

Reporting to the Head of Cloud Engineering, the Cloud Engineer will work on an exciting Government Agency Managed Service contract and act as the primary engineering representative for Telent, for onpremises or cloudrelated technical initiatives.

This is a hybrid working role, with a requirement to be in our clients office in the Southampton region 23 times per week.

What you'll do :

• Act as the cloud representative for assigned customer accounts, providing expertise on cloud and onpremises infrastructure
• Serve as the internal onsite escalation point for support issues and programmes
• Maintain proactive visibility of cloud service incidents across nominated customer environments, ensuring timely updates, escalation, and resolution aligned with SLAs.

Add value through insightdriven analysis, ident...