Infrastructure Analyst - Storage

LA International; West Midlands; On-site; GBP 40,000 - 60,000; Full time

Job summary

A technology solutions company in the UK is seeking an experienced Infrastructure Analyst to join their Platform team. The role involves troubleshooting production incidents, managing VMware solutions, and creating technical documentation. Candidates should have a strong grasp of VMware technologies and a willingness to learn. Flexible working hours and opportunities for development are included.

Qualifications

• Willingness to learn and embrace new technology.
• Ability to deliver clear and logical documentation.
• Thorough with good attention to detail.
• Flexible approach to meet team objectives.

Responsibilities

• Troubleshoot and resolve production service incidents.
• Create structured technical documentation using CBS tools.
• Look for self-development opportunities.

Skills

Understanding of VMware vSphere & related technologies

Understanding of Cisco UCS & HPE infrastructure

Experience using vRealize Operations Manager

Knowledge of vSAN and Dell VxRail technologies

Understanding of virtualisation architectures

Job description

The Infrastructure Analyst - Storage will join an already established Platform team within CBS, providing a level of technical knowledge to undertake the troubleshooting and resolution to production incidents or problems independently escalating to Senior Engineers if required. Completes tasks to agreed levels of quality, within stated timescales with minimal supervision. Looks for improvement opportunities within the team and its processes / procedures. An effective team member who provides support and guidance to peers and other team members. Contributes to team efficiency through the creation of accurate technical documentation where required

• Responsible for independently troubleshooting and resolving production service incidents
• Undertake technical tasks such as patching, allocating storage, maintaining scripts and configuring backups
• Effectively prioritise tasks to ensure high priority activities are completed first

ABOUT YOU

• A willingness to learn, a desire to embrace new technology and is open to a challenge
• Be able to deliver clear and logical documentation for team members and end users to follow
• Able to work under pressure.
• Thorough, with a good attention to detail.
• Deliver to agreed timescales.
• Flexible approach to working hours to meet own objectives and assist colleagues in meeting their objectives.

REQUIREMENTS : Essential Skills

• An understanding of VMware vSphere & related technologies
• An understanding of Cisco UCS & HPE infrastructure
• Some experience using vRealize Operations Manager to monitor and administer a virtualised environment
• An appreciation of VMware Management products such as vRealize Automation and vRealize Log Insight
• An understanding of VMware Site Recovery Manager
• Some experience with implementing VMware solutions
• An understanding of virtualisation architectures and some experience supporting
• A knowledge of vSAN and Dell VxRail technologies

Desirable skills

• An understanding and practical application of IBM Storage Technologies including Block Storage & File Storage systems
• An understanding and practical application of Spectrum Scale
• Experience working with Cisco UCS & HP Blade infrastructure
• appreciation of Backup software (Commvault)
• An appreciation of Storage technologies (IBM, Block Storage, File Storage etc)
• An appreciation of Monitoring Technologies (SolarWinds, AppDynamics, Datadog etc)
• An appreciation of Cloud technologies (AWS / Azure) and associated features
• An understanding of Linux command line technologies
• Knowledge of AWS server administration and features
• Some experience of working within an Agile delivery environment

YOUR KEY RESPONSIBILITIES (Additional detailed performance objectives will be set by your manager)

• Responsible for independently troubleshooting and resolving production service incidents. Undertaking allocated problem tasks to improve the resilience of production services. This involves reviewing logs and diagnostic information to determine cause and using technical skills to assess impact and implement corrections.
• Creates easy to follow, structured technical documentation to agreed standards that can be followed by colleagues with no additional support using CBS standard tools of MS Visio, MS Word and Confluence.
• Continually looking for work based and non-work based opportunities for self-development by understanding the current and future requirements of each role profile that will enable progression to the next level.
• Creates development plan with support of Manager using a detailed GAPS grid to highlight the areas of growth. Creates a simple report and plan using CBS tools showing progress within the development schedule.
• Looks to demonstrate level of technical competency through the attainment of the lowest level of industry-recognised accreditation in own technical field. Applies learnt best industry practice to improve technical actions including implementation, configuration, security and problem solving tasks.

People & Relationships

• Effective skills for communication within team at all levels. Contributes to Learning and Working Styles assessments and creating Visual and Written technical documents. Presentation skills are required to pass information to peers.
• Effective team player who provides support and guidance to peers and junior team members. Uses face-to-face and written mentoring capabilities.

Governance, Risk & Controls

• Effectively prioritises tasks to ensure high priority activities are completed first.
• Escalates to appropriate level of stakeholder any resource conflicts or deviations to plan as soon as they are identified and pro-actively works to overcome them.
• Attends meetings providing specialist technical information and taking actions, where required, which are completed in agreed timescales.
• Responsible for supporting the capacity planning process by creating and executing both simple and complex reports to generate the metrics required on a timely basis using defined procedures. Maintains the associated procedures / methods.
• Understands cost implications of actions and proposed solutions by using their technical knowledge to assess the component tasks and products, providing a simple report of exceptional costs.

Impact, Scale & Influence

• Proactively looks for areas of improvements in procedures / methods of working using technical knowledge to assess each step of the processes and confirm that they are the optimal way to complete the task.
• Influences and persuades peers and junior team members.

Decision Making / Problem Solving

• Undertake technical tasks such as patching, allocating storage, maintaining scripts and configuring backups whilst meeting expected standards and agreed timescales without supervision.