Infrastructure Analyst

Piramal Group; Morpeth; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading pharmaceutical company in Morpeth is seeking an experienced IT infrastructure manager to oversee the IT Systems infrastructure function. The ideal candidate should have a Bachelor's degree in Computer Science or a related field, along with relevant certifications. The role requires strong diagnostic skills, project management experience, and excellent communication abilities. Competitive compensation package offered.

Qualifications

• Proven project planning and management experience.
• Strong diagnostic skills and working knowledge of current technologies.
• Ability to learn or research into new and emerging technologies.

Responsibilities

• Manage and troubleshoot IT Systems infrastructure function.
• Function as technical escalation for on-site IT support engineers.
• Regular reporting to operational management regarding IT operations.

Skills

IT Support

Diagnostics

Project Management

Communication

Education

Bachelor’s Degree in Computer Science or related field

Professional certifications (MCSA, MCSE, CCNA)

Tools

SQL

Oracle Database

Job description

Key Responsibilities

• Manage and troubleshoot IT Systems infrastructure function at the Piramal Pharma Solutions site at Morpeth
• Function as level technical escalation for on-site IT Support engineers and the occasional consultants / contractors for project specific work
• Monitors key service metrics (quality measures, customer satisfaction ratings, service level objectives, etc.) against plan and adjusts processes as appropriate
• Provides support to IT operations and Application teams in areas of technical assessments and / or design of appropriate IT infrastructure setup
• Works with and co-ordinates with Corp IT and / or vendors for Level | support and other complex issues that may require advanced technical assessments and / or changes to existing solution components
• Establish priorities, timelines, and ensure appropriate resources are available for projects / initiatives
• Regular reporting to operational management regarding operations, updates related to IT Infra
• Working on one or more projects concurrently whilst being responsible for the support and maintenance of existing IT infrastructure setup.

Competencies

• Bachelor’s Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience. Professional certifications like MCSA / MCSE, VCP, or CCNA / CCNP would be desirable
• Excellent IT skills including exposure to end user services technologies and products
• Strong diagnostic skills and a working knowledge of current technologies
• Intermediate understanding of datacenter, networking and security services and technologies
• Keeps current with emerging security alerts and issues
• Ability to learn or conduct research into new and / or emerging technologies, trends, etc as required
• Proven project planning and management experience
• Business Intelligence experience is desirable
• Strong SQL / Oracle Database Administration Desirable
• Ability to build and develop both formal and informal professional networks
• Volunteers to identify and address existing and potential obstacles, issues, and opportunities
• Collaborates with other members (local on-site IT Support, stakeholders, Corporate IT Infrastructure etc s) in the pursuit of common missions, vision, values and mutual goals
• Excellent communication skills; ability to articulate technical and business concepts, ideas, opinions and conclusions orally and in writing